Coaching Scripts Webinar 
Callminer
NOVEMBER 6, 2018
But something as commonplace as a call center script can also be a source of annoyance. Over one in five consumers said call center staff that work to a script that means they ask silly questions which have no relation to the conversation, can be enough to make them switch.
Kayako
MARCH 9, 2017
Train customers through webinars. Hosting webinars or public speaking on behalf of your company is a great way to develop your career. Senior Technical Advocate, Kushal Sharma, has given webinars on Service Level Agreements (SLAs), which are a useful tool for achieving good customer service at Kayako.
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Balto
JUNE 13, 2022
Call scripts are used in contact centers of all shapes and sizes — across the industry, they are considered an easy way to help ensure all of a contact center’s agents are driving calls to the same goals. But if you manage a center with hundreds or thousands of agents, then trying to keep everyone on the same script is challenging at best.
SharpenCX
DECEMBER 2, 2020
How can we improve your training and coaching? Update outdated policies, call scripts and processes so your agents have the right resources to help your customers. How to upskill your agents with frequent coaching and better metrics. Coach often and use tangible data to support your conversations. .
Tethr
JUNE 30, 2020
Typical scorecard metrics—did the agent use the proper greeting, say the customer’s name three times, thank them for their loyalty, follow compliance scripts, etc.—might might help with internal efficiency or measure what’s easily observable, but those things don’t always translate over to a happy customer.
Enghouse Interactive
FEBRUARY 18, 2021
This blog will provide an overview of the key findings from the recent Enghouse Interactive and Metrigy webinar and show where these insights should be applied in your organization to improve the customer experience (CX) and to drive operational efficiencies. . Blog #4 of 4: Key Findings and Where to Focus Your Optimization Efforts .
Tethr
JUNE 1, 2020
Typical scorecard metrics—did the agent use the proper greeting, say the customer’s name three times, thank them for their loyalty, follow compliance scripts, etc.—may Traditional QA scorecard criteria doesn’t allow businesses to measure the metrics that matter most.
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