Coaching Scripts White Paper 
Callminer
JULY 30, 2020
That’s why it’s important to train your call center representatives on effective conflict resolution techniques and leverage the right technologies to support ongoing coaching and training. While sticking to set scripts can be helpful, being genuinely concerned with solving customer concerns helps customers feel valued. HealthMarkets.
Callminer
SEPTEMBER 23, 2020
Call centers that implement agent performance management solutions equip their agents with the ongoing coaching and training needed to perform at their best. “A good outbound sales script contains a strong connecting statement. Leverage speech analytics software for ongoing training and coaching. Aim to connect.
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Callminer
FEBRUARY 4, 2021
Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. Coaching needs to happen in real time from management. John Cho is the Founder of My Pet Child. “To
Callminer
APRIL 23, 2019
Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts. Call scoring for quality assurance can work one of two ways: Random Audit Live Call Scoring : A supervisor or service coach randomly audits live calls and scores in real time, providing immediate feedback to the agent.
Vonage
FEBRUARY 13, 2017
Monitoring call centre agents can create better coaching opportunities. Speech analytics software makes it easier to identify the reasons for repeat calls as well as whether your agents adhere to scripts and follow regulatory conditions. Speech analytics helps to retain customers and reduce churn. How can data influence your business?
Callminer
MARCH 6, 2020
Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Through her coaching engagements, Irina empowers her clients to show up for themselves and become better at what they do.
JustCall
MAY 12, 2021
Sales Scripts. Sales content collateral, particularly cold calling scripts , email scripts , and SMS texts are vital to sales success. Framing sales scripts may not be tough for sales agents. Case Studies and White Papers . Sales Training and Coaching. How you frame your pitch on emails, calls etc.
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