CSM Magazine

OCTOBER 13, 2022

Service Quality Institute has a program called Coaching for Success that is available online (when you have managers at remote locations), in-house seminars, and products you can skilfully implement on-site with your own trainers. Too many managers, supervisors, and department leaders think with their head instead of their heart.

Customer Service 105

Customer Service Healthcare Coaching Consulting 105

Myra Golden Media

JULY 15, 2019

Need some guidance on how to develop and execute a quality program that is robust, fair, and that your employees buy-in to – and one that doesn’t make your supervisors need to sip wine just to get through a coaching discussion with employees? Here’s the 8 Step Quality Program we use at Myra Golden Seminars.

Calibration 153

Calibration Coaching Morale Feedback 153

Call Center Weekly

DECEMBER 19, 2017

I heard Zig Ziglar say at a seminar nearly two decades ago, "Your input determines your output". a disruptive AI technology that enhances sales and NPS performance by accelerating employee skill development with data-driven micro-learning and predictive coaching & recognition.

Technology 136

Technology Customer Experience Entertainment Coaching 136

Fonolo

JULY 27, 2021

Call center agent training can take the form of courses, seminars, videos, and other activities that teach and inform agents about successful work practices. Offer coaching sessions and mentorship. Consider offering mentorship opportunities or coaching sessions to help agents improve their performance.

Call Center 142

Call Center Abandon rate First call resolution Construction 142

Fonolo

AUGUST 17, 2021

From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. Training your agents is essential when optimizing call center performance. The good news is, there are many call center agent training options available!

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Contact Center Pipeline

FEBRUARY 20, 2018

Years ago, I devised a leadership seminar and much of the program’s focus was on communication. Passing the baton” refers to handing over a particular duty or responsibility to someone, as in a relay race. We actually handed out relay race batons to illustrate the action of “handing off” information.

Calibration 138

Calibration Coaching Contact Center Call Center 138

Taylor Reach Group

MAY 14, 2020

You’ll be the “great boss example” they cite in future training seminars. Regular coaching and one-on-ones should still happen. That individual caring will be long remembered. If your people are actively working, you have more opportunities to connect with them.

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

Etech GS

JANUARY 7, 2020

Coach John Wooden of UCLA won 11 national championships in 12 years, yet he never stopped searching for ways to learn more, improve himself, and improve his teams. He leveraged the knowledge of basketball from his experience as a player and the wisdom of his coaches (Earl Warner, Glenn Curtiss, and Piggy Lambert). General knowledge.

Coaching 94

Coaching Education Surveys Time management 94

JustCall

MAY 14, 2024

It encompasses various courses, seminars, coaching sessions, and activities designed to teach the skills and behaviors necessary for success in a call center environment. Tip 7: Use a third-party platform Some platforms, like JustCall offer features such as AI-driven coaching, and knowledge management tools.

Contact Center 52

Contact Center Coaching Call Center contact center solutions 52

Robert Davis

AUGUST 11, 2020

For Supervisors: Coaching Your Work-From-Home Agents for Maximum Results. Conversely, a one-week seminar approach would give participants seven topics all in one week, and before they could apply the ideas, they would likely forget about them. With the Zoom approach, we will deliver this training and use this approach over seven weeks.

Contact Center 62

Contact Center Coaching Accountability Time management 62

Balto

OCTOBER 27, 2022

Every call is scored in the moment and broken down into individual categories so operators can implement targeted compliance coaching. Whether it be a dedicated seminar or webinar for agents or a morning huddle for managers, the most frequently occurring compliance mistakes can be turned into workable insights. Coach in Real Time.

Scripts 52

Scripts Coaching Education Contact Center 52

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Mentoring or coaching With the right guidance, there’s always an opportunity for one-on-one learning, which can be very effective.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Taylor Reach Group

MARCH 20, 2020

Provide free or subsidized lifestyle coaching, counseling, or self-management programs. Host seminars or workshops that address depression and stress management techniques, like mindfulness, breathing exercises, and meditation, to help employees reduce anxiety and stress and improve focus and motivation.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

SharpenCX

JUNE 29, 2021

[Read Next:] Coaching and Training Action Items to Inspire your Customer Service Training Program. To keep up with changes in automation and our increasingly digital workplace, coach your agents in the skills they need to keep up with the future of work. Coaching and Upskilling Agents Toward 3 Essential Customer Service Skills.

Customer Service 67

Customer Service Coaching Call Center call center software 67

CX Global Media

OCTOBER 15, 2018

If leadership training is provided, it’s typically provided via traditional classroom workshops or seminars that are known to deliver very low return on investment for leadership development, impact and learner interest. The post ALERT: Leadership Training for Supervisors Is Being Disrupted appeared first on Call Center Coach.

Contact Center 269

Contact Center Morale Call Center Metrics 269

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Coaching your team leads to better business results. But Stevie used what she learned from him to coach up and acquire funding to expand the Rosebud Motel across the nation. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily.

Management 67

Management Coaching Construction Contact Center 67

CX Global Media

OCTOBER 22, 2018

What Joe will cover in this free training seminar…. Seminar Leaders. Jim Rembach is the President of Call Center Coach and Host of the Fast Leader Show podcast. The post Learn How Coca-Cola Adds Life to Contact Center Employee Engagement appeared first on Call Center Coach. Examples of employee-led engagement teams.

Employee engagement 45

Employee engagement Contact Center Morale Coaching 45

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182

CSM Magazine

MAY 29, 2018

As I teach to sales and service teams in my Becoming a Trusted Advisor seminars, our goal is to position ourselves – not as higher or lower status – but equal in status to the customer. That’s why so much of what I share in my seminars and coaching tools is about being more thoughtful with word choices.

Construction 55

Construction Coaching Accountability Customer Service 55

SharpenCX

FEBRUARY 24, 2023

Training doesn’t have to involve a half-day seminar. For example: Use your highest performing agents to “buddy up” and coach their peers. And, we all know disengaged agents are not providing the personalized service your customers are looking for. Training needs to be ongoing and can be done in a variety of ways.

Banking 76

Banking Personalization Customer Experience Chatbots 76

NobelBiz

AUGUST 14, 2023

Tune in to our podcast episode featuring Michael Tamer, the Contact Center Coach, CEO at Proponisi, and a training expert. We’re thrilled to have him join us as we explore holistic call center training, frontline leadership, innovative coaching methods, and training processes.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. Apart from being an author, Kerry is also a renowned speaker and an insightful coach. He has worked with and coached senior managers at leading brands in North America.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Customer Service Life

MAY 31, 2018

I’ve also sat in seminars about quality assurance and observed one half of the room that thought their quality form was the bomb while the other half seemed to be perpetually searching for a better way to monitor their quality. The goal then becomes to affirm the areas where agents excel and coach the areas where they need improvement.

Calibration 42

Calibration Coaching Feedback Customer Service 42

ChurnZero

MAY 20, 2022

There are tons of seminars or webinars you can attend that are very 101. You’re basically coaching others. And if you’re not going to make the effort, you’re not going to become a domain expert and you’re not going to grow. But if you want to be, then start reading, start talking, start learning.

Banking 98

Banking Finance Coaching Employee engagement 98

Calltools

OCTOBER 14, 2020

Whisper coaching that lets training managers give agents advice so they can get better results. If you notice that, then you can make it an important part of upcoming training seminars. In many cases, call monitoring solutions also have features like: Call statistics that let managers see the performance of individuals and teams.

Call Center 52

Call Center Scripts Coaching Sales 52

Integrity Solutions

FEBRUARY 1, 2019

Don’t fall into the trap of assuming that a seminar or series of online modules will change what your advisors actually say and do when meeting with clients. To change behaviors , ongoing repetition, reinforcement, coaching and accountability have to be woven into any training program. Change behavior; don’t just give information.

Coaching 58

Coaching Sales Government Accountability 58

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Attend college recruiting events, conferences, seminars to help strengthen the company brand.

Upselling 19

Upselling Coaching Best practices Consulting 19

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. Offer Ongoing Training One of the primary elements of success in a hybrid sales environment is to offer ongoing training.

Best practices 52

Best practices Sales Morale Personalization 52

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals.

Education 19

Education Upselling Customer centricity Coaching 19

Calltools

AUGUST 7, 2019

It’s like a football coach playing footage to a team. You can make your sales associates better listeners by including active listening in your training seminars. It takes much practice to tune a sales associate’s ear to the nuances in a client’s voice.

Sales 40

Sales Morale Employee engagement Metrics 40

Comm100

JUNE 30, 2016

We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. Keep in mind that in order to qualify for free coaching materials, potential instructors must complete the courses with passing scores. Cost: $199+.

Customer Service 61

Customer Service Banking Education Scripts 61

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events.

Education 19

Education Healthcare Accountability Coaching 19

Kapta Customer Success

MARCH 14, 2019

Look into coaching programs, seminars, courses, and training organizations that will help get your team up to speed and ready to tackle their key account plans. Some of the core skills necessary include empathy, organization, proactive behaviors, and more.

Accountability 45

Accountability Feedback Coaching Management 45

JustCall

DECEMBER 1, 2022

Offer free workshops and seminars to improve work habits and improve skills. Provide Regular Feedback And Coaching. It is essential to offer professional growth opportunities to employees to empower them to stay loyal and engaged and pursue greater success within your company rather than looking elsewhere. Create A Mentoring Program.

Call Center 52

Call Center Management Agent burnout Scripts 52

Calltools

FEBRUARY 20, 2019

He works as a life coach, has written multiple books, and his live seminars are insanely popular. Ask anyone if they’ve heard of Tony Robbins and chances are, they have. Tony Robbins is success personified. All together, Tony’s ventures pull in around $6 billion in annual sales.

Sales 40

Sales Coaching Customer Service Management 40

Fonolo

JUNE 17, 2015

Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. If there’s one thing any coach or contact center manager will agree with, it’s that the best type of call center training is hands-on. One-on-One.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Toister Performance Solutions

SEPTEMBER 17, 2019

For example, think of the very last training class, seminar, or conference you attended. The leader explained she was looking to hire a trainer again because she didn't have the time to coach or train her team. What are your honest answers to these questions: What specifically do you recall? What specifically did you implement?

Customer Service 58

Customer Service Advertising Consulting Consulting 58