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5 Top Customer Service Articles For the Week of March 8, 2021

ShepHyken

16 Tips For Boosting Customer Satisfaction With Happier Employees by Forbes Coaches Council. Forbes) 16 members of Forbes Coaches Council shared their best tips for business owners to start improving customer satisfaction with happier employees. My Comment: Here is a fascinating study of online shopping behavior.

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Coaching and Training: Two Keys to Delivering Excellent Contact Center Service

The Northridge Group

They may lack time due to competing business priorities or, perhaps, the one-on-one sessions they schedule for coaching become discussions of business issues, leaving little or no time for actual coaching. What outcomes will a strong coaching and training program deliver? Best practices for contact center coaching and training.

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Mini Boot Camp – Customer Service Week 2018

CX Global Media

Boot camps happen to be one of the most popular learning tools we provide to Call Center Coach members. Our Call Center Coach Boot Camps are 14-days long and focus on building new habits that key in on the six core competencies that emerging and existing frontline supervisors need to develop to be successful. Mini Boot Camp Power Kit.

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CALL FOR SPEAKERS – Contact Center Virtual Summit

CX Global Media

If you’re a solution provider that has solutions that are used on the frontline or improvise the performance of the frontline, then I’d like to give you the opportunity to put forward your solution or case study to present at the event. The post CALL FOR SPEAKERS – Contact Center Virtual Summit appeared first on Call Center Coach.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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Why Coaching? The Business and Personal Cases

Integrity Solutions

When you hear the word “coach”, what comes to mind? We often associate “coach” with a sports analogy. Historically, a coach was a horse-drawn carriage that transported important people from where they were to where they wanted to be. Isn’t that what you want to do when coaching? The Business Case for Coaching.

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NEW Ways to Supercharge Contact Center FCR and AHT Performance

CX Global Media

Jim Rembach : Hey, this is Jim with the Fast Leader Show and Call Center Coach and I’m here at Customer Contact Week with my good buddy Ken Goldberg of amplifAI , it was really good to see here. Recently one of our BPO customers did a case study. And so, with all that coaching it sort of drives the work flow.