Coaching Technical Support Upselling 
TechSee
SEPTEMBER 7, 2021
Traditionally, companies have onboarded and trained new agents and technicians using one-on-one coaching or classroom-style role-playing. Visual assistance technology can also be used beyond remote support cases to enable field technicians to offer customers post-sales upsells such as: extended warranties. service contracts .
Fonolo
OCTOBER 4, 2022
Skills-based call routing sounds super technical! Picture this: Y ou’re the coach of a soccer team. In this case, the call would be routed to technical support. If an agent effectively upsells in every sales call, this likely indicates a stronger proficiency in sales. Still with me?
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CSM Magazine
AUGUST 31, 2023
Inbound call centers are responsible for handling a variety of customer inquiries, such as technical support, billing questions, order processing, and general customer service. This will help build a relationship and could lead to opportunities for targeted or tailored upsells.
JustCall
APRIL 3, 2023
Since inbound calls are mostly customer-service based, they provide an excellent opportunity to build relationships and upsell/cross-sell company products. They could be cold calls to customers and prospects, a response to support requests, or a marketing call for the company’s new product or service. What are Outbound Calls?
Global Response
MAY 22, 2023
Typically, these call centers focus on one of the following areas: customer service or support help desk services technical support order taking Inbound call centers vary in cost depending on the services needed and the location of the call center—for example, nearshoring is an affordable alternative compared to domestic call centers.
CSM Practice
JANUARY 1, 2017
Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. They should upsell seats and service levels. Give your customer success managers coaching and set them up with a mentor. Finally, treat the team with professional compassion – it’s a tough gig.
SmartKarrot
JUNE 9, 2022
As we grow, hire, coach, and mentor a customer success team passionate about helping customers get the most from their investments in Sync. Work with the Marketing Director to execute a first-class digital retention strategy, ensuring not only low levels of customer churn but also revenue growth within upselling to existing customer base.
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