ROI CX Solutions

DECEMBER 3, 2024

As an award-winning professional contact center for over 16 years, ROI CX has helped multiple Fortune 500 companies provide world-class customer support. From telemarketing to order completion to live chat and technical support, ROI CX covers all facets of customer care.

outsourcing 52

outsourcing Customer Support Telemarketing Technical Support 52

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. They should upsell seats and service levels. Give your customer success managers coaching and set them up with a mentor. Finally, treat the team with professional compassion – it’s a tough gig.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

JANUARY 17, 2023

Role: Customer Success Lead Location: San Mateo, CA, United States (Hybrid) Organization: North Starr As a Customer Success Lead, you will lead and coach a team of customer success managers. Upsell services and continue to prove company value to customers. Actively promote the value of company products.

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

JUNE 9, 2022

As we grow, hire, coach, and mentor a customer success team passionate about helping customers get the most from their investments in Sync. Work with the Marketing Director to execute a first-class digital retention strategy, ensuring not only low levels of customer churn but also revenue growth within upselling to existing customer base.

Upselling 19

Upselling Engineering Technical Support Metrics 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. This includes day-to-day management/coaching, career development/pathing and team structuring.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

NOVEMBER 22, 2021

Provide high-level technical support to customers and collaborate with Support to escalate and resolve complex customer issues. Work closely with the Sales team and regional Heads of Client Services to identify the right partners to successfully support the new business pipeline.

Real estate 19

Real estate Technical Support Consulting Consulting 19

SmartKarrot

SEPTEMBER 19, 2022

Coaches crew to strategically navigate organizations, internally and externally, with strong commercial orientation; deeply understands clients’ needs, types of buyers, and how to identify and drive growth opportunities. Manage a portfolio of accounts with a focus on renewals and upsells conversations.

Upselling 19

Upselling Technical Support Accountability Coaching 19

NobelBiz

MARCH 23, 2022

Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. Coaching, recording, and other on-the-spot solutions There are numerous ways to boost your ROI with today’s call center technologies. On-call coaching, call recording solutions, call whispering , and many other available examples.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

SmartKarrot

MAY 25, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Pacvue As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Make customers successful by providing high-quality technical support and service.

Education 3

Education Technical Support Advertising Upselling 3

SmartKarrot

MARCH 14, 2022

Analyze client behavior in order to develop workflows to successfully address high-risk behavior as well as potential upsell behavior. Evaluate and potentially implement improvements to the escalation processes for customer support issues. Coach and develop team members with a hands-on approach.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

APRIL 22, 2022

Lead, coach, and develop teams, bringing energy and passion for the business. Taking responsibility for contract renewal and upselling. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Make sure all deadlines are being met. Apply here: [link].

Technical Support 19

Technical Support Upselling Coaching Accountability 19

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer SaaS Coaching Customer centricity 21

SmartKarrot

FEBRUARY 10, 2021

Coach customers to be product experts, creating awareness about new and existing features/functionalities that can fulfill their specific business needs. Manage the renewal process and identify upsell and cross-sell opportunities. Be a dedicated point of contact for strategy, product training, and non-technical support questions.

Upselling 10

Upselling Construction Technical Support Consulting 10

SmartKarrot

FEBRUARY 22, 2021

Role: Director of Customer Experience Location: Charlotte, NC, US Organization: Ekos As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Upselling 10

Upselling Technical Support Feedback Coaching 10

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Your role is a sales and client relationship role, not a technical support role.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team. Apply here: [link] Role: Director / Sr.

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

APRIL 17, 2023

They can be used for a range of tasks, including customer service, sales, and technical support. Upsells Identify opportunities for upselling and cross-selling based on customer conversations. Auto detect opportunities: AI can analyze customer data to detect opportunities for renewal, growth, and upsell.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

JANUARY 4, 2021

Retain and grow client base through identifying cross/upsell opportunities. Client support and issue resolution. As an Associate/Portfolio Customer Success Manager, you will proactively coach customers and deliver Customer Success Plans that enable fast deployment and adoption. Onboard and train new customers on the solution.

Education 10

Education Technical Support Accountability Upselling 10

Netomi

FEBRUARY 28, 2022

It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. A technology adoption and Customer Success leader, Laura “loves building and coaching teams to empathetically listen and advise enterprise clients on how to get the most value from technology and services.” .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64