Totango

OCTOBER 20, 2022

At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Customer success managers are critical at SaaS companies, where they help deliver results that promote subscription renewals and upsells. What Makes a Good Customer Success Manager? Relationship management.

Management 97

Management Upselling Coaching Best practices 97

ChurnZero

JULY 9, 2024

So, we need to coach and support CSMs to have these conversations and coach CSMs on balancing long-term impacts and immediate issues. For example, focus on how a CSP can offset costs and identify upsell opportunities, because highlighting specific benefits and cost savings to CFOs is crucial.

Coaching 98

Coaching Upselling Management Accountability 98

JustCall

APRIL 4, 2023

’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. Upselling and Cross-selling Both these techniques are extremely effective in increasing sales revenue.

Call Center 52

Call Center Sales Inbound sales Upselling 52

ChurnZero

MAY 9, 2024

As a CSM, you hear these truths all the time, says customer success coach Ryan Johansen —and they never get easier to hear. What’s hurting your customer success outreach is that you manage a lot of customers, some are noisier than others, and you have limited time. “You need to be proactive, not reactive.” “Our

Accountability 52

Accountability Upselling Coaching Best practices 52

CustomerSuccessBox

JUNE 8, 2022

Either they’re not getting the right results, or they’re struggling with, you know, showing value internally struggling with earn struggling with upselling, actually, I would say that that’s my forte, like value management to customers and increasing upsell. You want to do customer logo churn rate and numbers.

Management 52

Management Upselling Accountability Chief Customer Officer 52

NobelBiz

MARCH 23, 2022

Upsell Revenues : Generated by your existing clients who opt for several of your offers or services. A predictive dialer is system speeds up the dialing process in an outbound call centers, allowing for improved time management and more connections in less time. You can then estimate the revenue they will generate.

contact center solutions 52

contact center solutions Contact Center voip call center software 52