CX Global Media
OCTOBER 10, 2018
Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? By participating in this training with Penny, you’ll be best prepared to turn frontline leadership development into your strength. What Penny will cover in this free training seminar…. Seminar Leaders.
ShepHyken
NOVEMBER 20, 2020
By coaching to handle every situation amazingly well, you can improve reputation and get more sales/. Before you train your employees on how to provide amazing customer service, you need to clearly define what it means. Here are some great examples: Shepard virtual training course. Decide What “Amazing Customer Service” Means.
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CX Global Media
DECEMBER 4, 2018
Contact center agent training can be a very big expenditure for a lot of organizations. Regardless of your turnover situation, one thing is certain, the ROI (Return on Investment) on agent training is very important. One of the growing factors impacting agent training ROI is the tightening of the skilled labor market.
CX Global Media
OCTOBER 15, 2018
To be intentional and proactive in their response, executives are investing in the transformation of their training courses in leadership for supervisors because the frontline is where the customer-centric battle will be won. Supervisor Training Reset. Being a good agent does not translate to being a good supervisor.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Traditional methods of agent coaching lack the ability to automatically analyze the unstructured data inside support interactions to identify opportunities for improvement and reward strong performance. Attendees will walk away with insight on the following: Critical components for coaching programs.
Toister Performance Solutions
FEBRUARY 21, 2025
This plan will help you train employees who serve internal customers. The training plan guides you through the Serving Internal Customers course on LinkedIn Learning. The training plan guides you through the Serving Internal Customers course on LinkedIn Learning. Step 1: Create a training plan. See more here. )
ShepHyken
DECEMBER 31, 2024
While Im a big fan of a simple metric like NPS, when it comes to customer success and service, I coach my clients to think about TTH, as in Time to Happiness. Let me play the part of Obi-Wan Kenobi, the bald, handsome Jedi Master who trained Luke Skywalker in the original Star Wars movie. This is a Star Wars- themed question.
Speaker: Melissa Pollock, Customer Success Officer, AmplifAI
This webinar will explore 4 strategies that contact center leaders can use to lead and coach their agents and supervisors to stay ahead of the productivity curve. How to train procedures, then update and re-distribute as necessary. How to develop your agents and supervisors with effective coaching to build confidence and know-how.
Speaker: Laura Sikorski, Contact Center Consultant
Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. Your staff requires appropriate tools and integration to all operational functions of your business to satisfy customer needs. The role of your employees is paramount.
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