Beyond Philosophy

JULY 5, 2015

In building relationships with customers, and value for them, my long-time observation is that most organizations tend to progress through several stages of performance as they are becoming truly customer-centric: a) customer awareness, b) customer sensitivity, c) customer focus, and d) customer obsession.

Customer centricity 279

Customer centricity Complaint resolution Banking Enterprise 279

Wowdesk Blog

MAY 20, 2020

An outstanding service or product indeed makes people your customer in the first place, but the after-sales support is something that decides whether they would stay loyal to you or jump ship to your competitors. . Customers can easily track their issues. A well-rounded help desk software arm customer with so many valuable features.

Complaint resolution 98

Complaint resolution Customer centricity Self service Consulting 98

ClearAction

DECEMBER 14, 2017

Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers. Customer-centricity — degree that customers’ welfare is at the center of the solution provider’s decision-making and actions. Customer experience improvement — process-wide problem resolution and prevention.

Customer Care 66

Customer Care CRM Customer Experience Customer advocacy 66

Return Customer

AUGUST 15, 2018

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. Always Keep the Customer in the Loop. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Twitter: [link].

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71