Beyond Philosophy

JULY 5, 2015

Customer Focus. Management model is far more horizontal, replacing traditional hierarchy; and there is an emphasis on teaming, and inclusion of customers, to create or enhance value.

Customer centricity 279

Customer centricity Complaint resolution Banking Enterprise 279

Connecting the Dots

OCTOBER 21, 2024

Broetzmann Companies have tried for decades to improve customer complaint resolution without notable success. Products people wanted were frequently out of stock, quality was often shoddy, and repairs and customer support were often poor. Download the PDF version of this White Paper By: Marc Grainer, Charles H.

Complaint resolution 62

Complaint resolution Consulting Consulting Surveys 62

ClearAction

DECEMBER 14, 2017

Customer advocacy — word-of-mouth promotion (buzz marketing) of a brand by enamored customers. Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Customer retention — efforts to extend a customer’s duration of ongoing purchases.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

Return Customer

AUGUST 15, 2018

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. Always Keep the Customer in the Loop. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Twitter: [link].

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

SmartKarrot

JUNE 24, 2020

Today’s competitive and consumer-driven market has compelled most businesses to focus on customer success. According to HubSpot, growing companies are 21% more likely to prioritize customer success than their stagnant counterparts. It helps them boost customer retention and loyalty and ultimately, generate more revenue.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10