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When Finance objects to making complaining easy or to encourage escalation to a human costing $25, place that within the context of a customer worth $500 or even thousands of dollars. Create a positive complaintresolution experience where 40% are delighted resulting in winning at least one new customer.
When Finance objects to making complaining easy or to encourage escalation to a human costing $25, place that within the context of a customer worth $500 or even thousands of dollars. Create a positive complaintresolution experience where 40% are delighted resulting in winning at least one new customer.
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