Complaint resolution Consulting Study 
Beyond Philosophy
AUGUST 3, 2016
As Customer Experience consultants, we find that the majority of companies have no idea where and when in their present Customer Experience, they cause customers pain. We discovered that before the agent sent to inspect the incident would enter the flat, our consultant had to pay him £200 ($262), cash, for a fee like a deductible.
NobelBiz
MARCH 11, 2025
Lets dive into how AI is reshaping customer support, five surprising insights most businesses overlook , and what five world-class experts have to say about AIs future in complaint resolution. ” Mike Mcguire, Senior Sales Consultant at NobleBiz AI vs. Human Agents: Who Handles Complaints Better?
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Connecting the Dots
NOVEMBER 18, 2024
A study of 8,500 consumers encountering 16,000 problems indicates several major shifts in customer experience. The study of grocery categories for five major CPG companies shows: While most product complaints go to the retailer, face-to-face service has the worst outcome among all channels, damaging loyalty.
Connecting the Dots
NOVEMBER 18, 2024
A study of 8,500 consumers encountering 16,000 problems indicates several major shifts in customer experience. The study of grocery categories for five major CPG companies shows: While most product complaints go to the retailer, face-to-face service has the worst outcome among all channels, damaging loyalty.
Connecting the Dots
OCTOBER 21, 2024
Broetzmann Companies have tried for decades to improve customer complaint resolution without notable success. That study found that the expectations of many customers were not being met. Download the PDF version of this White Paper By: Marc Grainer, Charles H. Noble, Mary Jo Bitner and Scott M. A new approach is needed.
Return Customer
AUGUST 15, 2018
A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Author Bio: Sam Makad is an experienced writer and marketing consultant.
Connecting the Dots
JULY 27, 2020
A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. What follows is Vicki’s interview of John Goodman about his storied career in customer experience, customer care research, and the 2020 National Customer Rage Study.
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