Fonolo

JUNE 14, 2018

No need to feel defeated, though: Certain trends are emerging that businesses should set a course to follow this year to vie for the number one spot. Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

Toister Performance Solutions

MAY 17, 2018

What is a successful complaint resolution? What other factors besides training might influence complaint handling? These questions can move you from generic training to a targeted intervention that actually reduces complaints and keeps customers happy. What are employees doing now? Training is not always effective.

Complaint resolution 53

Complaint resolution Surveys Contact Center Service level 53

Wowdesk Blog

JANUARY 16, 2020

It’s all incomplete without getting the feedback for your services and most importantly for your customer complaints resolution. The WowSurvey is actually the gauge of your customer management related services that are done with the help of curated, personalized and professional surveys.

Management 52

Management Complaint resolution Multichannel Analytics 52

CSM Magazine

APRIL 9, 2019

Rick Conlow gained some key lessons from a customer service survey conducted at the Mall of America. According to our survey, only 20% of employees did a good job. Of course, the job isn’t sneaking into the backroom to hide. If a customer asks a hard question or has a complaint, deal with it. Most were mediocre at best.

Customer Service 45

Customer Service Complaint resolution Surveys Personalization 45