Complaint resolution CRM Upselling 
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Lynn Hunsaker. Originally published on CustomerThink.
ClearAction
DECEMBER 14, 2017
Customer Care … CRM … Customer Experience — What’s the Difference? Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Lynn Hunsaker. Originally published on CustomerThink.
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Calltools
OCTOBER 28, 2020
However, a dialer CRM provides call center managers with multiple benefits over a standard dialer. Managers should invest in a dialer that integrates into their customer relationship management (CRM) system. In this guide, learn the benefits of a dialer CRM and discover why you should incorporate this technology into your call center.
TeleDirect
OCTOBER 25, 2023
At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. We connect with qualified leads and new sales opportunities using CRM data analysis. This agent might be better suited for product knowledge or customer complaint resolutions.
JivoChat
JUNE 9, 2021
Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. Upsell and cross-sell. In fact, upselling a current customer can be 68% more valuable than attracting a new customer. Businesses use chatbots to sell enhanced and additional services. Source: Jenny.
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