Remove Complaint resolution Remove Customer Care Remove Customer effort
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Customer Care … CRM … Customer Experience — What’s the Difference?

ClearAction

Customer Care … CRM … Customer Experience — What’s the Difference? Customer CareCustomer Relationship Management … Customer Experience — what’s the difference? Internal customer satisfaction — attention to quality and timeliness of handoffs between internal departments. Lynn Hunsaker.

CRM 66
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Customer Care … CRM … Customer Experience — What’s the Difference?

ClearAction

Customer Care … CRM … Customer Experience — What’s the Difference? Customer CareCustomer Relationship Management … Customer Experience — what’s the difference? Internal customer satisfaction — attention to quality and timeliness of handoffs between internal departments. Lynn Hunsaker.

CRM 59
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Customer Experience Strategy: An Exclusive 3-Part Video Webinar Series

Connecting the Dots

While Quality used to focus solely on product quality, it now focuses on processes related to customer satisfaction, such as the setting of customer expectations and onboarding customers. Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey.