ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer advocacy — word-of-mouth promotion (buzz marketing) of a brand by enamored customers. Lynn Hunsaker.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer advocacy — word-of-mouth promotion (buzz marketing) of a brand by enamored customers. Lynn Hunsaker.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

Connecting the Dots

OCTOBER 21, 2024

Broetzmann Companies have tried for decades to improve customer complaint resolution without notable success. Products people wanted were frequently out of stock, quality was often shoddy, and repairs and customer support were often poor. Download the PDF version of this White Paper By: Marc Grainer, Charles H.

Complaint resolution 62

Complaint resolution Consulting Consulting Surveys 62

Return Customer

AUGUST 15, 2018

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. Always Keep the Customer in the Loop. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71