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Revenue : The ROI modelling of Customer experience impact is very straight-forward. When Finance objects to making complaining easy or to encourage escalation to a human costing $25, place that within the context of a customer worth $500 or even thousands of dollars.
Revenue : The ROI modelling of Customer experience impact is very straight-forward. When Finance objects to making complaining easy or to encourage escalation to a human costing $25, place that within the context of a customer worth $500 or even thousands of dollars.
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