Complaint resolution Customer centricity Upselling 
ClearAction
DECEMBER 14, 2017
Customer Profitability (efforts to increase revenue and profit from customers). Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining.
ClearAction
DECEMBER 14, 2017
Customer Profitability (efforts to increase revenue and profit from customers). Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining.
SmartKarrot
APRIL 23, 2020
Advanced analytics to predict customer behavior and target customer segments: Use of technology to make more informed decisions. A customer-success philosophy embedded across the organization. Being a customer centric organization is part of the vision and mission statements of most business entities.
Expert insights. Personalized for you.
66 
Let's personalize your content