ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

Customer Care 66

Customer Care CRM Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

Customer Care 59

Customer Care CRM Customer Experience Customer advocacy 59

ProProfs Blog

MAY 18, 2021

There are many types of surveys like market research surveys, customer satisfaction surveys, employee engagement surveys, Net Promoter Score (NPS) surveys, and more. An NPS survey aims to understand your customer loyalty with only one question on a scale of 0-10. Read more: What is a Good Customer Effort Score?

Surveys 78

Surveys Employee engagement Complaint resolution Feedback 78

Connecting the Dots

APRIL 16, 2021

While Quality used to focus solely on product quality, it now focuses on processes related to customer satisfaction, such as the setting of customer expectations and onboarding customers. Starting as complaint resolution, customer service has evolved into customer experience, which now focuses on the end-to-end customer journey.

Customer Experience 48

Customer Experience Complaint resolution Benchmark Metrics 48

Nicereply

MAY 22, 2023

By actively monitoring your social media accounts , you gain valuable insights into customer sentiment, identify issues early on, and promptly address customer inquiries or concerns. Respond empathetically, acknowledge the issue, and work towards finding a satisfactory resolution.

Complaint resolution 52

Complaint resolution Feedback Customer Support Surveys 52