CX Journey

NOVEMBER 14, 2018

For example, use a dynamic interactive voice response (IVR) system to create personalized menus based on caller needs. After complaint resolution or technical support, take the initiative and call back to ensure everything is OK. Have Some Fun Surprise customers with a little humor, where appropriate.

Interactive Voice Response 46

Interactive Voice Response Customer Experience Complaint resolution Contact Center 46

Vcaretec

AUGUST 8, 2023

Before the 20th century, the customer service sector relied on websites and IVRs, but businesses today have learnt to invest in real-time consumer engagement to get insights about their goods and services and develop new or enhanced products based on these concerns. What are the benefits of outsourcing customer care?

Customer Care 98

Customer Care outsourcing Call Center Complaint resolution 98

Wowdesk Blog

NOVEMBER 25, 2019

Well, market equity and growth is all about happy bunch of customers. Without much ado, let us delve a little deeper into how helpdesk system can help your brand to redefine customer experience along with bolstering your presence in the commerce market by turning a casual buyer into true-blue customer.

Complaint resolution 52

Complaint resolution Customer Care Interactive Voice Response Feedback 52

Dialer 360

FEBRUARY 11, 2019

Whereas, the medium may affect everything from customer satisfaction to average complaint resolution time. Customer experience matters and more than ever because it does matter to profit. Besides the customer service departments, for example, being considered as part of a holistic approach.

Contact Center 20

Contact Center Call Center Complaint resolution Big data 20