Complaint resolution Customer Experience SaaS 
SmartKarrot
APRIL 23, 2020
A Customer Success benchmark report found out that following are the titles used in a Customer Success team: CSM or CS-rep (61%) VP of CS Managing Director CS CSM Director KAM or AM Customer Experience Others. SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth.
SmartKarrot
NOVEMBER 25, 2021
The digital-first mindset has been at the forefront of several SaaS businesses this year. While you might perceive your tech-savvy business to be miles ahead of the competition, one strategy that can make your business a SaaS superpower is conversation artificial intelligence. . Provides more personalized user experience.
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