ShepHyken
OCTOBER 6, 2021
If there is a way to resolve the issue in that call, you’re on your way to complaint resolution success. At a minimum, discuss the timing of the resolution. . This statement makes a connection with the customer. This indicates some level of ownership. . “We We need to do something about this right away.”
TeleDirect
DECEMBER 25, 2024
It ensures that customers can reach your business at any time, regardless of time zones or holidays. Case Study 3: Tech Startup Reduces Downtime A tech startup outsourced 24/7 technical support to ensure customers received immediate assistance. This minimized downtime and increased customer retention by 30%.
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Beyond Philosophy
JULY 5, 2015
Customer Focus.
Connecting the Dots
OCTOBER 21, 2024
Broetzmann Companies have tried for decades to improve customer complaint resolution without notable success. Products people wanted were frequently out of stock, quality was often shoddy, and repairs and customer support were often poor. Download the PDF version of this White Paper By: Marc Grainer, Charles H.
ClearAction
DECEMBER 14, 2017
Customer advocacy — word-of-mouth promotion (buzz marketing) of a brand by enamored customers. Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Customer retention — efforts to extend a customer’s duration of ongoing purchases.
Return Customer
AUGUST 15, 2018
A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. Always Keep the Customer in the Loop. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up.
ClearAction
DECEMBER 14, 2017
Customer advocacy — word-of-mouth promotion (buzz marketing) of a brand by enamored customers. Customer lifetime value (CLV) — profitability of customers’ cumulative purchases. Customer retention — efforts to extend a customer’s duration of ongoing purchases.
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