ClearAction

DECEMBER 14, 2017

Customer Profitability (efforts to increase revenue and profit from customers). Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining.

Customer Care 66

Customer Care CRM Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer Profitability (efforts to increase revenue and profit from customers). Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining.

Customer Care 59

Customer Care CRM Customer Experience Customer advocacy 59

TeleDirect

OCTOBER 25, 2023

At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. This agent might be better suited for product knowledge or customer complaint resolutions. AI can also create customer profiles based on past experiences, conversations and orders.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

SmartKarrot

JUNE 24, 2020

According to HubSpot, growing companies are 21% more likely to prioritize customer success than their stagnant counterparts. It helps them boost customer retention and loyalty and ultimately, generate more revenue. Moreover, it’s easier to upsell new products and add-ons to your existing customers. Source: HubSpot.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10

SmartKarrot

APRIL 23, 2020

SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth. This version is going beyond customer retention to business growth. McKinsey states the following as five elements of customer Success 2.0. McKinsey names this as the first version.

Management 10

Management Complaint resolution Customer retention Engineering 10