Study Shows Retailers And Store Brands Deliver A Lower CX Than Leading Brands 10 16
Connecting the Dots
NOVEMBER 18, 2024
Complaints to retailers are usually submitted face-to-face or to the customer service unit via email or phone. When Finance objects to making complaining easy or to encourage escalation to a human costing $25, place that within the context of a customer worth $500 or even thousands of dollars.
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