Nicereply

JANUARY 17, 2024

Handling customer complaints effectively is not merely customer service; it’s the foundation of building lasting customer relationships and fostering brand loyalty. This blog post cuts through the noise and provides a guide to tackling eight of the most common customer complaints head-on.

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Complaint resolution Scripts Feedback Wait times 105

Blueship Call Center

JULY 7, 2023

Any successful company must have excellent customer service because it has the power to create or ruin a brand. It is more crucial than ever to deliver great customer service in the highly competitive business environment of today. It is impossible to exaggerate the importance of customer service to a brand.

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outsourcing Customer Service Customer Care Self service 75

Up Your Service

JANUARY 28, 2020

These standards can be created and deployed at a transactional level by identifying vital transactions on the customer journey and creating specific expectations for team or system performance. Great each customer by their first name. Respond to every customer inquiry within 60 minutes. Resolve a client problem within 4 hours.

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Complaint resolution Best practices Journey mapping Scripts 52

Balto

JUNE 20, 2023

Customer expectations have reached new heights, and businesses must adapt to meet their demands. And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money.

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Contact Center Chatbots Complaint resolution Wait times 52

CX Journey

NOVEMBER 14, 2018

To compete in today’s market, companies have to go beyond providing excellent customer service. After complaint resolution or technical support, take the initiative and call back to ensure everything is OK. Have Some Fun Surprise customers with a little humor, where appropriate. Upgrade the audio.

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Interactive Voice Response Customer Experience Complaint resolution Contact Center 36

JivoChat

JUNE 9, 2021

There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. It’s a fact: today’s customers want real-time and on-demand information from businesses. Chatbots improve customer service. Say it with us: customer service is a part of your overall marketing strategy.

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Chatbots Marketing Upselling Surveys 52