Complaint resolution Customer Service Wait times 
Infinity
DECEMBER 12, 2018
According to the snapshot report, being kept waiting to speak to a representative is one of its viewers biggest annoyances. On average, the report stated that the longest wait time was found to be 15 minutes. A contact centre call queue is a fundamental cog in the customer experience journey machine.
Nicereply
JANUARY 17, 2024
Handling customer complaints effectively is not merely customer service; it’s the foundation of building lasting customer relationships and fostering brand loyalty. This blog post cuts through the noise and provides a guide to tackling eight of the most common customer complaints head-on.
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Teresa Allen
JUNE 1, 2017
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Now here is the truth of customer service today.
Teresa Allen
JUNE 1, 2017
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Now here is the truth of customer service today.
CSM Magazine
NOVEMBER 19, 2020
Good customer service requires quick and efficient attention to client needs. While customers may be happy to wait for certain results, there are some things you should never make them wait for. Boost your reputation for great customer service by ensuring that you don’t make them wait for these basics.
Teresa Allen
JUNE 1, 2017
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Now here is the truth of customer service today.
Balto
JUNE 20, 2023
And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. The problem is that hiring and training additional agents can be very costly and resource intensive.
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