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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits. Provides a quick’n’dirty form of outreach for mobile users who may balk at the idea of placing a call, and. The critical aspect to any ‘race to the top’ is speed. Your business depends on it.

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What Unhappy Customers Want

Connecting the Dots

Download the PDF version of this White Paper By: Marc Grainer, Charles H. Broetzmann Companies have tried for decades to improve customer complaint resolution without notable success. Noble, Mary Jo Bitner and Scott M. A new approach is needed. In 1976, the U.S.