ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. They are useful when the customer service team is not available.

Technology 272

Technology Customer Experience Complaint resolution Gamification 272

TeleDirect

DECEMBER 25, 2024

It ensures that customers can reach your business at any time, regardless of time zones or holidays. A 24/7 call center ensures: Seamless support for customers worldwide. Enhanced Brand Loyalty Consistently excellent customer support fosters trust and loyalty. Predict customer needs using data-driven insights.

Call Center 127

Call Center Customer Experience Technical Support Healthcare 127

Return Customer

AUGUST 15, 2018

These are the facts that led brands to become more conscious about their customer support practices. That said, in trying to revamp their policies many brands lean into myths that make no business sense nor bring any customer satisfaction: 1. The Great Myth: The Customer is Always Right.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

Nicereply

AUGUST 28, 2023

Handling customer complaints is always challenging for customer support managers. There is nothing sexy about business owners having to handle customer complaints but resolving complaints is an inevitable part of running a business.

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98

CSM Magazine

NOVEMBER 19, 2020

Simple things like inkjet printers and easy access to information help your sales staff to provide the basics without making customers wait. While on-the-spot information is ideal there are times when we need to consult specific people before giving customers the feedback they need. Customer Support and Complaints Resolution.

Complaint resolution 59

Complaint resolution Wait times Consulting Consulting 59

Vcaretec

AUGUST 8, 2023

Outsourcing customer service is something that the majority of new business owners are wary of, and for good reason. The main channel via which you communicate with your clients is through customer service, thus it can't be good for your brand, to put it mildly. What is customer care outsourcing? However, what if you outsource?

Customer Care 98

Customer Care outsourcing Call Center Complaint resolution 98