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Offers valuable data on the customer experience including FAQs, peak times, complaintresolution timelines, and even purchasing habits. To put the pedal to the metal and accelerate speed (and CX) on all levels, they may consider: Investing in more agents to support all the channels a business has in place.
Download the PDF version of this WhitePaper By: Marc Grainer, Charles H. Broetzmann Companies have tried for decades to improve customercomplaintresolution without notable success. That study found that the expectations of many customers were not being met. Noble, Mary Jo Bitner and Scott M.
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