ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

Customer Care 66

Customer Care CRM Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Experiential marketing — events and campaigns that build customer advocacy.

Customer Care 59

Customer Care CRM Customer Experience Customer advocacy 59

TeleDirect

OCTOBER 25, 2023

At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. This agent might be better suited for product knowledge or customer complaint resolutions. These profiles enable agents to upsell and offer greater value and a better experience.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

JivoChat

JUNE 9, 2021

Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. Upsell and cross-sell. In fact, upselling a current customer can be 68% more valuable than attracting a new customer. Businesses use chatbots to sell enhanced and additional services. Source: Jenny.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

SmartKarrot

JUNE 24, 2020

Moreover, it’s easier to upsell new products and add-ons to your existing customers. Key Result 3 – Reduce turnaround time for complaint resolution by 50% in the first quarter. Key Result 2 – Prepare a report on the average turnaround time for complaint resolution. Source: HubSpot.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10