Connecting the Dots

NOVEMBER 18, 2024

When Finance objects to making complaining easy or to encourage escalation to a human costing $25, place that within the context of a customer worth $500 or even thousands of dollars. Create a positive complaint resolution experience where 40% are delighted resulting in winning at least one new customer.

Finance 62

Finance Complaint resolution Education Benchmark 62

Connecting the Dots

NOVEMBER 18, 2024

When Finance objects to making complaining easy or to encourage escalation to a human costing $25, place that within the context of a customer worth $500 or even thousands of dollars. Create a positive complaint resolution experience where 40% are delighted resulting in winning at least one new customer.

Finance 62

Finance Complaint resolution Education Benchmark 62

SmartKarrot

FEBRUARY 12, 2021

Optimize customer engagement, retention, renewals & account growth across real estate and business (Auto, Finance, Digital, etc). Unlock value at every level. Drive enhanced scale and depth of team by continuously building or improving upon efficiency programs and removing internal or external blockers.

Real estate 10

Real estate Complaint resolution Transportation Finance 10