Connecting the Dots

NOVEMBER 18, 2024

Poor complaining experience causes negative word of mouth and major loss of sales There are two major economic impacts of poor customer experience, revenue and word of mouth. Create a positive complaint resolution experience where 40% are delighted resulting in winning at least one new customer.

Finance 62

Finance Complaint resolution Education Benchmark 62

Connecting the Dots

NOVEMBER 18, 2024

Poor complaining experience causes negative word of mouth and major loss of sales There are two major economic impacts of poor customer experience, revenue and word of mouth. Create a positive complaint resolution experience where 40% are delighted resulting in winning at least one new customer.

Finance 62

Finance Complaint resolution Education Benchmark 62

SmartKarrot

FEBRUARY 12, 2021

Create a company-wide culture of Customer Success ( Marketing, Sales, Product, Sales, Exec). Optimize customer engagement, retention, renewals & account growth across real estate and business (Auto, Finance, Digital, etc). Create an onboarding process for new team members. Unlock value at every level.

Real estate 10

Real estate Complaint resolution Transportation Finance 10