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Lets dive into how AI is reshaping customer support, five surprising insights most businesses overlook , and what five world-class experts have to say about AIs future in complaintresolution. Consistent Responses: Unlike human agents who might vary in service quality, AI provides uniform answers every time.
Some agencies are replacing call agents with AI-powered virtualagents. Others are using artificial intelligence to scan large amounts of information and conversations and then telling agents what to say and the exact words to use when speaking with a customer. It even considers personalities.
Conversational AI has provided a fast and cost-effective way for contact centers to offer quick, more personalized, and engaging chat conversations to their customers. According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaintresolution speed.
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