TeleDirect

OCTOBER 25, 2023

Semrush reports that 40% of marketing and sales departments prioritize machine learning and AI technology. At TeleDirect, we’re an extension of your team, and our team is extensively trained in upselling and lead generation. We connect with qualified leads and new sales opportunities using CRM data analysis.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

Calltools

OCTOBER 28, 2020

Visualize Data When agents access real-time data during a call, it improves: Response times Service outcomes Call accuracy Dialers, especially preview dialers, provide agents with the real-time data needed to facilitate call handling tasks, such as upselling or customer service. Reminding agents about upselling opportunities.

CRM 52

CRM Complaint resolution Call Center Upselling 52

JivoChat

JUNE 9, 2021

From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. A chatbot marketing strategy can help a business by automating common processes, responding to common customer inquiries, and even processing sales and closing the deal.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

Talkdesk

FEBRUARY 13, 2018

They will feel better equipped when using the product and allow your sales agent to find out more about their pain points and can direct them to features that solve these problems. When a complaint is handled poorly, customers feel undervalued, are inclined to voice their frustrations on social media and will go elsewhere.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

SmartKarrot

JUNE 29, 2021

Understand white space and work to identify and/or develop upsell opportunities. Partner with the Sales Account Executives and Sales leadership on strategies for health and growth on strategic accounts. Work with partner account managers for renewals and expansion licence sales. Manage account escalations.

Complaint resolution 10

Complaint resolution Upselling Accountability Metrics 10