Complaint resolution Surveys White Paper 
Fonolo
JUNE 14, 2018
Offering technology that eases the lives of customers, and acknowledges their increasingly mobile, digital lives: Providing online self-service; the ability to review your business efficiently via short online surveys; and offering chatbots for Q&As are a handful of ways to adapt your business to emerging digital channels.
Connecting the Dots
OCTOBER 21, 2024
Download the PDF version of this White Paper By: Marc Grainer, Charles H. Broetzmann Companies have tried for decades to improve customer complaint resolution without notable success. Office of Consumer Affairs survey, complainant satisfaction is lower today than in 1976. Noble, Mary Jo Bitner and Scott M.
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