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Offers valuable data on the customer experience including FAQs, peak times, complaintresolution timelines, and even purchasing habits. Provides a quick’n’dirty form of outreach for mobile users who may balk at the idea of placing a call, and. These uses certainly apply to chatbots, which brands have embraced at a dizzying speed.
Download the PDF version of this WhitePaper By: Marc Grainer, Charles H. Broetzmann Companies have tried for decades to improve customer complaintresolution without notable success. Noble, Mary Jo Bitner and Scott M. A new approach is needed. In 1976, the U.S.
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