Enghouse Interactive

JULY 23, 2024

Discover the must-attend contact center conferences in Europe for 2024. Join industry leaders and pioneers to explore AI-driven customer engagement solutions and network with professionals at events like the CX Summit, CCW Europe, and more.

Contact Center 82

Contact Center 82

Lumoa

OCTOBER 26, 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to. Full List of Customer Experience Conferences in 2023: CX Summit by Boussias | January, 23 | Online. The Customer Conference | March, 1 | London, UK.

Customer Experience 88

Customer Experience Contact Center Customer Service 88

Callminer

SEPTEMBER 1, 2020

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success!

Entertainment 182

Entertainment Contact Center Analytics Customer Service 182

Cisco - Contact Center

OCTOBER 26, 2023

NetWitness and Cisco released the fourth annual Findings Report from the RSA Conference TM 2023 Security Operations Center (SOC). The RSA Conference ­ SOC analyzes the Moscone Center wireless traffic, w… Read more on Cisco Blogs

Wireless 79

Wireless 79

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Education 78

Education Sales Advertising Marketing 78

Cisco - Contact Center

MARCH 20, 2023

EXPOSURE: The Information We Divulge On A Public Wireless Network Register now for your free tour at the RSA Conference Security Operations Center (SOC), where engineers are monitoring all traffic on… Read more on Cisco Blogs

Wireless 91

Wireless Engineering Analytics 91

Spearline

OCTOBER 18, 2021

Our explainer video explains what the standard conference test is and how Spearline can help you identify issues on your conferences before your customers do. The post Standard Conference Test – Spearline Tests Explained appeared first on Spearline.

Call flow 98

Call flow Customer Experience Management 98

Cisco - Contact Center

NOVEMBER 17, 2023

For professionals of many sectors, fall is the season for a marathon of conferences, panels, webinars and events. For the climate sector, this is no exception and Climate Week NYC kicked it off with… Read more on Cisco Blogs

85

85

Spearline

SEPTEMBER 23, 2021

The most efficient conference, in general, is one in which all participants are connected from different locations. Where individual phone numbers do not have a restriction, network capacity constraints can also hinder access to the conference. Conferencing interaction differs from face-to-face interaction.

Wireless 75

Wireless voip Feedback Technology 75

Beyond Philosophy

OCTOBER 19, 2018

Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions.

Customer Experience 186

Customer Experience 186

Contact Center Pipeline

JUNE 21, 2019

This week over 400 attendees made their way to Gillette Stadium, in Foxborough, Massachusetts, home of the National Football League’s New England Patriots, to be a part of The Northeast Contact Center Forum’s (NECCF) annual contact center conference and expo – the largest contact center event in the Northeast.

Contact Center 100

Contact Center Call Center 100

JustCall

DECEMBER 13, 2022

One of the successful products of this innovation is a conference bridge. Continue reading to know more about conference bridge s and explore how conference call bridging can foster effective in-company communication. Conference Bridge Call: An Overview. However, a conference bridge is not all about voice-only meets.

voip 52

voip Telecommunications Morale Employee engagement 52

Cisco - Contact Center

MAY 22, 2023

Cisco hosted its first-ever Black-owned Partner and Supplier Conference in Atlanta, Georgia on April 25. Word on the street is that it was a huge success, but today I’m checking in with event o… Read more on Cisco Blogs

94

94

VirtualPBX

APRIL 1, 2021

Keep the production and efficiency high and your meetings short with our new Video Conference Survivor feature. Video Conference Survivor is offered exclusively at VirtualPBX, so don’t waste time in another meeting without it. How Video Conference Survivor Works. You don’t want to end up booted from the conference.

Morale 98

Morale Metrics Personalization 98

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 95

Personalization SaaS Upselling B2B 95

Jon Arnold

APRIL 5, 2022

Next week, I’ll be in Las Vegas for the Channel Partners Conference , and am moderating two sessions with UCaaS themes. Been a long time since doing a “next stop” blog post, but it’s looking like we’re finally back to travel for industry events. This post is a shout-out for the second one, on Wednesday, April 13 at 10:45am.

87

87

Transparent BPO

FEBRUARY 23, 2023

Developing Your Talent Pipeline and Other Hot Topics Training, leadership development, learning and performance professionals came together in Orlando for the 46th Annual Training Conference & Expo.

Contact Center 62

Contact Center outsourcing Customer Service Customer Experience 62

Spearline

SEPTEMBER 30, 2021

The post The benefits of conference testing appeared first on Spearline. We proactively test toll and toll-free numbers for connectivity, audio quality, and more globally. For further information, or if you have any questions, please get in touch with us. .

Telecommunications 98

Telecommunications Marketing Personalization Management 98

Cisco - Contact Center

MARCH 1, 2023

One intern who I met at the Women in Cybersecurity Conference (WiCyS) will always stand out to me because I had a front row seat to her career journey from Cisco intern to an amazing team member:… Read more on Cisco Blogs

97

97

Callminer

FEBRUARY 28, 2017

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

Call Center 265

Call Center Technology Best practices Analytics 265

Cisco - Contact Center

JUNE 12, 2024

The SEAT Conference is fast approaching, and it promises to be an invaluable event for professionals in sports, media, and entertainment. We are excited to announce that Cisco will be in attendance, bringing our expertise and innovations to the forefront.

Entertainment 52

Entertainment 52

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. Well, look no further: You’ve come to the right place. Where: Washington, DC.

Customer Service 108

Customer Service Contact Center Education Engineering 108

CX Accelerator

OCTOBER 25, 2018

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019!

Journey mapping 140

Journey mapping Metrics Contact Center Benchmark 140

customer sure

JUNE 7, 2023

Earlier this year we exhibited at the Institute of Customer Service (ICS) Annual Conference, alongside a range of esteemed customer service / experience peers and experts. By a long shot, the most common question we were asked at the conference - and are asked a lot day-to-day. And we can see why.

Benchmark 62

Benchmark Surveys Feedback Customer centricity 62

CustomerSuccessBox

APRIL 18, 2022

Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Whether it is to look for new opportunities, gather leads, or network, this global conference is for you. If you are in the urge of exploring the next wave on the web, this conference will help!

SaaS 52

SaaS Education Technology Marketing 52

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

Jon Arnold

OCTOBER 26, 2022

Their annual conference is mostly for members, so it’s not really a public event, but the challenges facing consultants aren’t all that different from mine as an independent analyst. That’s the story from the conference here in Dallas, and I’ll leave you with a few photos. Later, my lock note talk. Best for last?

Consulting 59

Consulting Consulting Technology 59

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Collaborate, innovate, and succeed. Our Path Forward – Together.

Contact Center 68

Contact Center Consulting Consulting Technology 68

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021. September 7-10,2021. Boston- USA. Salt Lake city, Utah.

SaaS 52

SaaS Education Best practices Marketing 52

Callminer

AUGUST 31, 2020

After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success!

182

182

Cisco - Contact Center

MAY 6, 2024

The latest AI-based enhancements for Panoptica will help customers build a complete Cloud Native Application Protection Platform solution. Outshift by Cisco continues to double down on its investment… Read more on Cisco Blogs

98

98

Vcaretec

JUNE 6, 2022

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

Customer Care 52

Customer Care Wireless Education Contact Center 52

Nexmo

AUGUST 23, 2019

In this tutorial, you will learn how to initiate a conference call to connect multiple people who phone into a number. Create a Conference Call With Java. Gradle will create the App class in the src/main/java/conference/call folder. The example code is on GitHub. Prerequisites. Finally, you’ll need the Nexmo CLI installed.

Call flow 75

Call flow Accountability Management APIs 75

Contact Center Pipeline

MARCH 2, 2015

I’m back in Nashville for my favorite conference of the year, the SWPP Annual Conference. It’s my favorite because this conference is full of friendly, like-minded colleagues who are all interested in exactly the same thing: Workforce Management. Every year, we stay in a beautiful hotel (I ??

Management 100

Management 100

Contact Center Pipeline

JUNE 12, 2018

This year’s SWPP conference was so fun—three days of binging on workforce management sessions makes us WFMers return home feeling motivated, retrained and happy. I hit as many sessions and vendors as I could, and heard some interesting things going on: 1.

Management 100

Management Contact Center Call Center 100