Beyond Philosophy

MARCH 12, 2015

The post Are you Irrational: 7 Questions to See If You Are Irrational? appeared first on Beyond Philosophy.

Customer emotions 417

Customer emotions Journey mapping Customer centricity Customer retention 417

Beyond Philosophy

NOVEMBER 6, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker.

Customer centricity 409

Customer centricity Customer emotions Employee engagement Customer retention 409

Beyond Philosophy

JUNE 4, 2020

Sutherland says that what used to kill video conferencing was that the least technological person determined the video conference’s quality. Sutherland doesn’t think most organizations, and particularly management consultants, have been immune to trading ingenuity for certainty. Few hands go up.

Consulting 390

Consulting Consulting Advertising Analytics 390

Beyond Philosophy

FEBRUARY 5, 2019

Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too. Then I began conference speaking. Have an original idea.

Consulting 150

Consulting Consulting Benchmark Marketing 150

Beyond Philosophy

NOVEMBER 19, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer emotions 313

Customer emotions Customer centricity Consulting Consulting 313

Beyond Philosophy

NOVEMBER 10, 2014

. < [link] > “The ‘moment of truth’ in customer service.” www.mckinsey.com. February 2006. 26 August 2014. The Value of Customer Experience, Quantified.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Beyond Philosophy

NOVEMBER 8, 2018

I was a keynote speaker there for a Customer Experience conference. Rami Sweis, the CEO of GolfCX invited me to speak at the conference. As global Customer Experience consultants, we often see organizations make the mistake of trying to improve their experience without actually changing anything in the organization.

Customer centricity 385

Customer centricity Transportation Consulting Consulting 385

Beyond Philosophy

MARCH 10, 2015

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX. The post 6 Steps to a Great Apology appeared first on Beyond Philosophy.

Customer retention 355

Customer retention Employee engagement Consulting Consulting 355

Beyond Philosophy

NOVEMBER 4, 2014

To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. If you would like to follow Beyond Philosophy click here. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 370

Customer Experience Real estate Customer emotions Customer centricity 370

Beyond Philosophy

NOVEMBER 18, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer centricity 322

Customer centricity Customer emotions Customer retention Consulting 322

Beyond Philosophy

JANUARY 28, 2015

Follow Colin Shaw on Twitter @ColinShaw_CX. The post My First 90 Days: The Secrets You Must Know About Your New Job appeared first on Beyond Philosophy.

Customer emotions 366

Customer emotions Customer centricity Consulting Consulting 366

Beyond Philosophy

NOVEMBER 10, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 295

Customer Experience Customer centricity Customer emotions Employee engagement 295

Beyond Philosophy

MARCH 5, 2015

View our books on Customer Experience here. The post 3 Examples of Change for the Better in Airlines appeared first on Beyond Philosophy.

Airlines 330

Airlines Transportation Customer centricity Employee engagement 330

Beyond Philosophy

FEBRUARY 3, 2015

Zhecho Dobrev, one of our consultants published his musings on this concept. Nonetheless, though modern Americans have more choice than any group of people ever has before, and thus, presumably, more freedom and autonomy, we don’t seem to be benefiting from it psychologically.”. 4 September 2014. <

Consulting 304

Consulting Consulting Customer emotions Morale 304

Beyond Philosophy

JANUARY 23, 2015

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX. The post How to Get People to Do What You Want appeared first on Beyond Philosophy.

Customer emotions 315

Customer emotions Customer centricity Customer retention Consulting 315

Beyond Philosophy

JANUARY 17, 2020

I was into Customer Experience before it was a corporate term bandied about by consultants and marketing conferences. The post 1 in 4 Will Lose Their Job in 2020 appeared first on Customer Experience Consulting. However, these less significant areas will not produce the results needed to justify the programs moving forward.

Consulting 300

Consulting Consulting Customer Experience Marketing 300

Beyond Philosophy

FEBRUARY 8, 2016

The best ideas I have ever had occurred when my brain is relaxing, not when I am staring down at a computer screen or across a conference table. I have a global consultancy company on Customer Experience. For those of you that haven’t had the pleasure, consulting is a lot of inside work. Consulting requires strategy.

Consulting 253

Consulting Consulting Customer Experience 253

Beyond Philosophy

APRIL 18, 2016

I am pleased to be doing a keynote speech at the next Satmetrix Conference in New Orleans in May. Find out more and register here for Unite, the Net Promoter Conference. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Consulting 281

Consulting Consulting B2B Customer Experience 281

Contact Center Pipeline

MARCH 3, 2020

Based on remote-work consulting and conferences with hundreds of clients, trends that we see in terms of mistakes and […]. Remote work in contact centers has evolved from an alternate staffing strategy to a core employee benefit.

Contact Center 226

Contact Center Consulting Consulting Call Center 226

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. Well, look no further: You’ve come to the right place. Where: Washington, DC.

Customer Service 108

Customer Service Contact Center Education Engineering 108

Beyond Philosophy

OCTOBER 4, 2019

In our global Customer Experience consultancy, we believe these principles should guide all of your significant business decisions. As global Customer Experience consultants, we have asked our clients these high-level questions, like, “What do you want to get out of this?” and they can’t answer.

Marketing 62

Marketing Advertising Education Consulting 62

Beyond Philosophy

SEPTEMBER 6, 2017

In our global Customer Experience consultancy, we recommend measuring CX performance that does the two following things: Reflects the CX definition you have determined as your goal, also called the Customer Experience Statement or CES. As global Customer Experience consultants, we see this all the time. The post Beware!

Consulting 302

Consulting Consulting Finance Metrics 302

Beyond Philosophy

OCTOBER 29, 2014

However, by knowing its effects and the basic rule that the gains should outweigh the losses by a ratio of 3:1, changes in fees or changes to the value proposition could be successfully managed. So yes, that…and make sure you end with bagpipes–really, really loud bagpipes.

Customer Experience 351

Customer Experience Banking Customer emotions Employee engagement 351

Outsource Consultants

FEBRUARY 28, 2023

SAINT LOUIS PARK, MN, February 28, 2023 – Outsource Consultants is excited to announce that we are a 2023 Inc. magazine today revealed that Outsource Consultants is ranked on its third annual Inc. Magazine’s Regionals Midwest list even more special,” says Outsource Consultants President Corey Kotlarz. Regionals Midwest honoree.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Outsource Consultants

MARCH 15, 2022

Saint Louis Park, MN, March 15, 2022 – Outsource Consultants is excited to announce that we are a 2022 Inc. magazine today revealed that Outsource Consultants is No. About Outsource Consultants. 5000 Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. Regionals Midwest honoree.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Beyond Philosophy

OCTOBER 28, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

Beyond Philosophy

MAY 5, 2016

In a press conference this week, the leadership team admitted they intentionally faked the tire pressure readings to get better mileage performance numbers. As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. The New Hoaxwagen: Mitsubishi Lies on Fuel Efficiency Standards.

Consulting 262

Consulting Consulting Customer Experience Sales 262

Beyond Philosophy

FEBRUARY 24, 2015

Follow Colin Shaw on Twitter @ColinShaw_CX. The post What Can We Learn from Restaurants and Casinos? appeared first on Beyond Philosophy.

Customer centricity 305

Customer centricity Customer retention Consulting Consulting 305

Beyond Philosophy

APRIL 5, 2019

In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. Leadership in many organizations find maintaining the customer service culture they have established is a substantial issue.

Coaching 281

Coaching Employee engagement Best practices Consulting 281

Beyond Philosophy

MAY 8, 2021

Author, consultant, and investor Nir Eyal, breaks down lying into a 2 x 2 framework. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Customer Experience 259

Customer Experience Consulting Consulting Enterprise 259

Beyond Philosophy

AUGUST 12, 2020

On a side note, I did this exercise at a conference once, and one of the participants added into the account of his McDonald’s journey that after he ate the food, he then “destroyed the evidence.”). The post The 5 Rules of Behavioral Journey Mapping appeared first on CX Consulting.

Journey mapping 468

Journey mapping Consulting Consulting Marketing 468

Beyond Philosophy

MAY 30, 2016

As Customer Experience Consultants, we talk about White Lab Coat moments , which describe how you make a judgment about something based on the appearance of an icon. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Consulting 283

Consulting Consulting Personalization Accountability 283

ShepHyken

OCTOBER 11, 2019

Knowing that a major design conference was coming to San Francisco, the pair crafted a rudimentary website targeted to conference attendees and offered guests the opportunity to sleep on one of three air mattresses and enjoy uncooked pop tarts and orange juice. Michelli, Ph.D.

Technology 261

Technology Customer Experience Personalization Engineering 261

Outsource Consultants

AUGUST 18, 2020

Call center advisory firm Outsource Consultants, LLC appears on the list for the second year in a row at #1751 overall and #169 in the Midwest, due to an impressive 244% 3-year growth rate. Outsource Consultants is a call center referral and advisory firm that helps companies find the perfect fit outsource call centers.

Consulting 104

Consulting Consulting outsourcing Call Center 104

Beyond Philosophy

DECEMBER 22, 2015

Research reports, presentation content through online sites such as LinkedIn-owned SlideShare (which gets close to 60 million visitors a month and has over 15 million registered users), and virtual conferences and webinars have seen significant increase in application.

Marketing 231

Marketing Engineering Consulting Consulting 231

Beyond Philosophy

NOVEMBER 4, 2014

. < [link] > “Does Music Influence Your Wine Buying?” www.winepleasures.com. 29 July 2011. 19 August 2014. < < [link].

Customer emotions 283

Customer emotions Customer centricity Consulting Consulting 283

Beyond Philosophy

SEPTEMBER 26, 2019

Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. To learn more about booking Colin as your conference speaker, please click here. appeared first on Customer Experience Consulting. in more detail, listen to the complete podcast here.

Entertainment 276

Entertainment Sales Consulting Consulting 276