CX Global Media

JULY 9, 2019

Many organizations attempt to focus on the customer experience while neglecting to focus on their own employee experience. Conference Coverts to On-demand Learning. The Contact Center Virtual Summit is the only contact center conference that converts into an on-demand learning solution. Please Share. Additional Resources.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? To save precious time, you can start with a solid RFP template for customer care solutions.

outsourcing 62

outsourcing Customer Care Contact Center Engineering 62

BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? To save precious time, you can start with a solid RFP template for customer care solutions.

outsourcing 62

outsourcing Customer Care Contact Center Engineering 62

Fonolo

JANUARY 14, 2020

It’s a global online community of business leaders with a customer-centric approach. . They host a broad array of writers from across the customer care space, with a focus on improving the customer experience, increasing customer engagement, customer-first leadership and technology. Marsha Collier.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

OCTOBER 26, 2018

One of the staff led me to a conference room that was being used for overflow luggage that day. Keynote speaker and sales, service, and leadership consultant Tim Richardson works with corporate clients, associations, and the hospitality and private club industry to help them unlock the blocks to effective sales, service, and leadership.

Consulting 129

Consulting Consulting Sales Marketing 129

Stafford Communications

JULY 16, 2020

Arrive and get settled in the nicest conference room. Meet some supervisors, examine the break room, admire the room of metal boxes with blinking lights, chat with a few agents, and we’re back to the conference room for a deep dive into the proposal. These are key enablers of any customer care operation. Healthcare.

Healthcare 92

Healthcare Contact Center Customer Care Coaching 92

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Follow Adrian on Social Media: Twitter: Adrian Swinscoe (@adrianswinscoe).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

NOVEMBER 30, 2016

Customers see progressive companies using multichannel service response systems (e.g. online FAQ, customer care center 24/7/365, access through mobile technology, automated voice response systems, email, and chats) to ensure availability and response to customer needs, wants and expectations. About the Author.

Customer Service 84

Customer Service Multichannel Scripts Consulting 84

Fonolo

MARCH 4, 2020

I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. Handpicked content for you: Top Customer Service Conferences in 2020. This is their story. About CSPN.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Call Experts

FEBRUARY 12, 2020

Three primary trends are driving the customer care industry: diversified cloud-based solutions. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. Summer Conferences for Medical Professionals and Equipment Providers.

Cloud contact 69

Cloud contact Contact Center Journey mapping Interactive Voice Response 69

Interactions

MARCH 28, 2019

Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience. Both conferences had dedicated tracks on Conversational AI and the contact center and were attended by analysts, technologists, vendors and industry practitioners. Don’t make me speak robot.

Self service 63

Self service Contact Center Multichannel Customer Care 63

Mindtouch

APRIL 17, 2017

We compiled the list of 2017’s TOP 100 Customer Success Strategists who are well known and reputable around the world so that you can: Easily find a community of thought leaders in one place. Seek them at Pulse or a conference near you to deepen your connection. Outstanding Customer Success Strategists. And here they are!

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

CSM Magazine

MAY 16, 2024

That’s why we invite winners from the awards to tell their stories at the UK National Contact Centre Conference; to share what they are doing that is innovative and successful, and frankly, allows others to learn. That means living customer-centricity from the C-suite down. ” asked consultant Jason Roberts.

Customer Service 52

Customer Service Banking Consulting Consulting 52

CSM Magazine

NOVEMBER 27, 2019

Fiona Blakesley, Director Customer Care, Intuit. Brandon McGovern, Director of Customer Experience, HP. Nate Brown, Head of Customer Experience, UL. Moderator: Nicholas Zeisler, Principal, Zeisler Consulting. Introduction: Aaron Jackson, Senior Conference Director, Incite Group by Reuters Events.

Customer Service 52

Customer Service Chatbots Self service Consulting 52

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. Modern Customer Experience - Oracle April 10 – 12, Chicago, IL. This is it.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Call Experts

JANUARY 23, 2019

One need to customize the strategies for omnichannel by understanding the fact that no two businesses can follow the same processes due to their different work culture and variety of audience. Scott Witte is the Director of Customer Care at Call Experts based in Charleston, South Carolina. Summer HR Conferences.

Management 53

Management outsourcing Call Center Answering services 53

Toister Performance Solutions

SEPTEMBER 28, 2017

For example, ICMI hosted it's Contact Center Demo and Conference in Las Vegas this week. Vee Rose used the conference hashtag to tweet a request for customer service leadership book and podcast recommendations. Both are accomplished experts and consultants who frequently supply their own numerous insights.

Customer Service 49

Customer Service Contact Center Customer centricity Customer Care 49

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. “We We know when our customers succeed, we succeed.

Customer Service 52

Customer Service SaaS Customer centricity Coaching 52

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. “We We know when our customers succeed, we succeed.

Customer Service 52

Customer Service SaaS Customer centricity Contact Center 52

Comm100

JUNE 30, 2016

Customer Service Training and Becoming a Customer Service Superstar by Skillpath. Corporate Strategies by Skillpath provides seminars, workshops, and conferences for those seeking professional development. OCustomer Service amd Customer Care Training by Total Success. Cost: $199+. Audience: All levels. Cost: £375.

Customer Service 74

Customer Service Banking Education Scripts 74

Call Experts

MARCH 1, 2019

A: Director of Customer Care. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Q: What is your name? A: Scott Witte. Q: Where do you live?

outsourcing 40

outsourcing Call Center Answering services Benchmark 40

aircall

NOVEMBER 21, 2022

To succeed in the face of these skyrocketing targets—not to mention while resources remain relatively stagnant—customer-facing teams need to streamline low-value administrative tasks and focus on higher-value prospect and customer interactions. Spoiler alert: our customers experienced a 373% ROI. All with one click.

CRM 62

CRM Wait times Consulting Consulting 62

CSM Magazine

JULY 27, 2015

These three C-Level telco speakers are: Nashad Emir, Chief Customer Experience Officer, Celcom, Malaysia. Rebecca Eclipse, Chief Customer Experience Officer, Globe Telecom, Philippines. Brenda Lynn Dichoso, Chief Customer Care Officer, Smartfren Telecom, Indonesia. Alan Coleman, CEO, Brite:Bill, Ireland.

Customer centricity 40

Customer centricity Customer Care Best practices Engineering 40

Fonolo

FEBRUARY 20, 2020

I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. Handpicked related content: 25+ Top Customer Service Conferences 2020. This is their story. About CSPN.

Customer Service 67

Customer Service Metrics Call Center Banking 67

Fonolo

NOVEMBER 21, 2018

At their annual Signal conference, they announced a chatbot platform. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. In October, Twilio acquired SendGrid for $2B.

Call Center 57

Call Center Contact Center Chatbots Engineering 57

ClearAction

MAY 18, 2017

Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.), and continuing VoC education (certifications, conferences, etc.).

Feedback 54

Feedback Surveys Benchmark B2B 54

CSM Magazine

AUGUST 22, 2019

“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.

Customer Service 40

Customer Service Airlines Chief Customer Officer Customer centricity 40

COPC

NOVEMBER 13, 2019

Shouqi Group, with its 68 years of experience in car services and the well-known “State Guest Service Team,” has been offering services to major foreign affairs and political conferences including the NPC (National People’s Congress) and CPPCC (Chinese Political Consultative Conference) in China. Working closely with COPC Inc.

Customer centricity 8

Customer centricity Consulting Consulting Transportation 8

Connecting the Dots

SEPTEMBER 24, 2019

At one press conference, he described his approach by using a quote from The Little Prince by author Antoine de Saint-Exupery: “A goal without a plan is just a wish.”. When you think about it, that mindset can really apply to any task at hand.

Coaching 48

Coaching Analytics Customer Experience Consulting 48

Connecting the Dots

SEPTEMBER 24, 2019

At one press conference, he described his approach by using a quote from The Little Prince by author Antoine de Saint-Exupery: “A goal without a plan is just a wish.” When you think about it, that mindset can really apply to any task at hand.

Coaching 48

Coaching Analytics Customer Experience Consulting 48

JustCall

JANUARY 31, 2023

“I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. I love the quick response with customer service and the wonderful customer support agents. Better call quality than its competitors.”

voip 52

voip Enterprise Interactive Voice Response CRM 52

Amity

OCTOBER 31, 2016

My first roles out of school were in consulting for a small company in the city called Venture Accelerator Partners. We’ve actually known Jay for a long time (he’s an investor) and we were fortunate enough to have him speak at our conference, The Uberflip Experience , back in August.

Coaching 0

Coaching Upselling Engineering Marketing 0

SmartKarrot

OCTOBER 10, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events.

Education 19

Education Healthcare Accountability Coaching 19

Fonolo

NOVEMBER 28, 2018

Some quick history: 10 years ago, I attended a conference called Emerging Communications (eComm). C ircling back to the eComm conference: It had an outsized impact for such a small, short-lived event. It also includes Dan Miller, organizer of the Conversational Commerce Conference, another high quality event. (I Tobias Goebel.

APIs 67

APIs Call Center Contact Center Engineering 67

customer sure

NOVEMBER 26, 2014

CustomerSure really offer a Gold standard in customer care.”. “I I have never had customer service as speedy, efficient and proactive as the service at CustomerSure. Customer support has been excellent – often proactively solving issues before I have been able to report them. I cannot sing their praises enough.

Surveys 97

Surveys Feedback Marketing Benchmark 97

Netomi

FEBRUARY 28, 2022

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. With 20 years of experience as a customer success, sales, and marketing executive, she has primarily worked with growth-stage tech companies, and has led several award-winning customer success teams.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization.

Contact Center 52

Contact Center Real estate Customer Service Self service 52