Beyond Philosophy

MARCH 10, 2015

The post 6 Steps to a Great Apology appeared first on Beyond Philosophy.

Customer retention 355

Customer retention Employee engagement Consulting Consulting 355

Beyond Philosophy

NOVEMBER 10, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 295

Customer Experience Customer centricity Customer emotions Employee engagement 295

Beyond Philosophy

JULY 12, 2016

Going the next step, beyond employee satisfaction, does their engagement profitably drive customer behavior? First, what does employee engagement, which has been around for over twenty years, actually mean? You Also Might Like… Employee Engagement: Putting the Cart Before the Horse?

Employee engagement 170

Employee engagement Consulting Consulting Metrics 170

Beyond Philosophy

OCTOBER 29, 2014

However, by knowing its effects and the basic rule that the gains should outweigh the losses by a ratio of 3:1, changes in fees or changes to the value proposition could be successfully managed. So yes, that…and make sure you end with bagpipes–really, really loud bagpipes.

Customer Experience 351

Customer Experience Banking Customer emotions Employee engagement 351

Beyond Philosophy

OCTOBER 28, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

Beyond Philosophy

APRIL 5, 2019

In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. Her clients have gone on to increase their scores for customer satisfaction and improved employee engagement. Many have also earned awards in their industry.

Coaching 281

Coaching Employee engagement Best practices Consulting 281

CX Global Media

OCTOBER 10, 2018

Now an independent consultant, she is a popular speaker at industry conferences and continues to write for many industry publications. Jim has authored nine ebooks regarding contact center quality, employee engagement, and customer-focused leadership development.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

CCNG

OCTOBER 14, 2021

Our business requires us to be an expert in not just running a contact center but also recruitment, logistics, employee engagement, budgets and the evolving technology marketplace. They not only know their product or services, but they also possess a rolodex of other industry contacts for you to consult. Where do you start?

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

Beyond Philosophy

APRIL 15, 2019

We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. Her clients have won industry awards, raised customer satisfaction scores, and increased employee engagement. then it will reflect in your employee’s behavior towards customers.

Customer Service 287

Customer Service Airlines Best practices Consulting 287

Beyond Philosophy

OCTOBER 24, 2014

To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. If you would like to follow Beyond Philosophy click here. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

Call Experts

MAY 30, 2019

Employee engagement is the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Technology influences employees.

Employee engagement 60

Employee engagement outsourcing Call Center Answering services 60

ShepHyken

MAY 1, 2020

Have regular video-conference meetings that allow employees to not only talk about work but to share their experiences dealing with this situation. When you help employees see the future vividly and that we are focused on helping others, their fears go down and confidence in their own future rises.

Government 248

Government Consulting Consulting Personalization 248

CX Global Media

JULY 12, 2019

Beyond a Conference to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning portal. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference. Consolidated.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. Employee Engagement Trends of 2019 featuring nGuvu. Generate and Accelerate ROI with Speech Analytics and Consulting Services featuring Ember Services.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

Customer Guru

AUGUST 8, 2018

While there are many experts on this field, we have created a list (in alphabetical order) of customer experience influencers (experts, speakers, consultants, and authors) who are leaders. Amanda is a highly experienced customer experience consultant, adviser, and writer. Do follow these experts to learn from the best in business!

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

Beyond Philosophy

JUNE 4, 2015

Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept.

Airlines 360

Airlines Marketing Enterprise Advertising 360

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52

LiveChat

FEBRUARY 28, 2017

Employee engagement definition can be explained in simple words: it’s the emotional commitment that employee has to the organization and its goals. It means that emotionally engaged employees care about their work and their company and they don’t just work for a paycheck. High paychecks equal employee retention.

Employee engagement 49

Employee engagement Morale Surveys Education 49

bold360 Blog

JANUARY 29, 2020

So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. Employee engagement is increasingly important, especially in stores. Here are our five big takeaways: 1. About CXNext Live.

Employee engagement 52

Employee engagement Technology Chatbots Personalization 52

Taylor Reach Group

OCTOBER 7, 2020

If the response is miles from anything you expected, it’s best to end the initial meeting without responding, by thanking the employee for their input and indicating you’ll look into it. Then confer with your supervisor and/or Human Resources department to determine the appropriate response. Approach your meeting optimistically.

Contact Center 142

Contact Center Consulting Consulting Management 142

Call Experts

DECEMBER 18, 2019

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

Call Experts

JANUARY 8, 2020

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

Journey mapping 78

Journey mapping Contact Center Interactive Voice Response outsourcing 78

Call Experts

FEBRUARY 19, 2020

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

Customer Experience 80

Customer Experience Journey mapping Self service Interactive Voice Response 80

Beyond Philosophy

JUNE 11, 2015

just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Gamification 265

Gamification Big data Personalization Feedback 265

Call Experts

JANUARY 29, 2020

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

Customer Experience 78

Customer Experience Journey mapping Contact Center Interactive Voice Response 78

Beyond Philosophy

JUNE 20, 2015

Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. This blog represents two true stories of what happens, or can happen, to an organization when its key relied-upon key, single number (CSAT, CES, NPS, etc.) performance metrics flatline and, for all intents and purposes, have little or no granular actionability.

B2C 257

B2C B2B Metrics Entertainment 257

Call Experts

MARCH 5, 2020

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Call Center 80

Call Experts

JANUARY 15, 2020

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

Chatbots 72

Chatbots Journey mapping Interactive Voice Response outsourcing 72

Call Experts

AUGUST 2, 2019

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

outsourcing 68

outsourcing Call Center Answering services Contact Center 68

Fonolo

MARCH 4, 2020

I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. Handpicked content for you: Top Customer Service Conferences in 2020. HR, Talent, Time Management, Benefits and Payroll.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Beyond Philosophy

JUNE 2, 2015

For anyone who appreciates a truly customer-centric organization, one that is invested in its stellar reputation for ongoing trust and value creation, customer experience optimization and building employee ambassadorship, Wegmans is the company to emulate. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

Customer centricity 244

Customer centricity Construction Marketing Enterprise 244

Call Experts

MARCH 18, 2020

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

Education 75

Education Contact Center Journey mapping Interactive Voice Response 75

Call Experts

JULY 17, 2019

Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. More Blogs Menu. FCC blocks Robo-Calls.

Customer Experience 66

Customer Experience Customer retention outsourcing Call Center 66

Call Experts

FEBRUARY 12, 2020

6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

Cloud contact 69

Cloud contact Contact Center Journey mapping Interactive Voice Response 69

Taylor Reach Group

MARCH 29, 2019

That doesn’t start when you walk into a conference room for a listening session with them. To find out more about how Taylor Reach can help your company with improving the customer experience, CLICK HERE to schedule a free consultation. Build Trust. First, your front-line associates have to trust you.

Customer Experience 90

Customer Experience Consulting Consulting Feedback 90

Call Experts

DECEMBER 28, 2018

Compensation is not the only way to keep employees happy with their job. . Secure more return for your brand by improving employee engagement, and use the culture of your organization to drive customer satisfaction. Be strategic about how to make your employees feel a sense of purpose. Summer HR Conferences.

outsourcing 56

outsourcing Call Center Answering services Employee engagement 56

Call Experts

JUNE 5, 2019

Happy employees are critical to a successful business, and all competitors in the market must realize this fact. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer Conferences for Medical Professionals and Equipment Providers. More Blogs Menu.

Customer Experience 60

Customer Experience outsourcing Call Center Answering services 60