Beyond Philosophy

JULY 9, 2022

So, consider how you can apply these concepts to business, whether through the contact center and account management interactions, or marketing messaging, or even in the conference room. Complete this short survey. The post How to be funny and use humor in business to your advantage appeared first on CX Consulting.

Consulting 44

Consulting Consulting Contact Center Surveys 44

CCNG

OCTOBER 14, 2021

Start with your customers’ voices and the friction points they articulate on calls, surveys, and social media. They not only know their product or services, but they also possess a rolodex of other industry contacts for you to consult. If I understand our culture and organization focus, where do I go next?

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

Call Center Weekly

NOVEMBER 19, 2018

Leadership must be committed to improving and should regularly attend training, seminars and conferences. I recommend leadership review customer feedback, customer satisfaction surveys, and other Voice of Customer data, as a team. I have led or consulted contact centers of various sizes across numerous industries.

Contact Center 222

Contact Center Government Feedback Consulting 222

Interaction Metrics

JANUARY 7, 2025

Customer Journey Mapping Is Not Just a Pretty Picture Journey mapping isnt about creating colorful diagrams to hang in your conference room. Consultants can help businesses clarify these nuances. In many ways, the success of your CX strategy hinges on the quality of your dataas the classic line goes, garbage in, garbage out.

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

Beyond Philosophy

MAY 7, 2022

Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Complete this short survey. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. appeared first on CX Consulting. Verint sponsors this episode.

Consulting 195

Consulting Consulting Enterprise Contact Center 195

Beyond Philosophy

JANUARY 19, 2022

In this episode, we invited Dobrian Dobrev ( @DobrianDobrev ), a User Experience Designer and a speaker at UX conferences and author on UX Design and Information Architecture to tell us how the metaverse will change things in brand marketing. Complete this short survey. Please tell us how we are doing! The post Is This The Future?

Entertainment 195

Entertainment Consulting Consulting Technology 195

Beyond Philosophy

DECEMBER 23, 2015

Studies by Strativity, and other consulting organizations, among corporate executives have identified the financial benefits of increasing customer experience management-related resources. Customer Journey Management and Lifecycle Strategic Consultation. They are; Customer Experience and Value Optimization.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Nicereply

MARCH 23, 2021

Customer Service Experts, Writers, Consultants, and Influencers. Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast. Bill Bounds – Customer Support and Leadership Consultant.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

ProProfs Blog

JUNE 26, 2019

To make your survey design process easier, we have compiled a comprehensive survey question bank that covers the most basic questions to the most detailed ones across industries. Customer Survey Questions. Human Resource Survey Questions. Market Research Survey Questions. Education Survey Questions.

Surveys 112

Surveys Feedback Education Employee engagement 112

Beyond Philosophy

JANUARY 12, 2022

The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” appeared first on CX Consulting. ” Now, in 2021, this quote couldn’t be any more pertinent than it was nearly 25 years ago.

CRM 348

CRM Technology Contact Center Personalization 348

Beyond Philosophy

MAY 12, 2022

She considers all of these improvements over waiting for survey or feedback results. Fleischaker has a different approach to spark engagement regarding the voice of customer data in companies Verint consults. It is essential to survey what you have, where you keep it, and how it’s collected. So, what’s the takeaway?

Contact Center 195

Contact Center Analytics First call resolution Consulting 195

Beyond Philosophy

JULY 12, 2016

Here’s a summary which encapsulates the difference between satisfaction and loyalty as metrics, expressed by Susan Wyse of Snap Surveys in a June, 2012 post: “Customer Satisfaction is a measurement of customer attitudes regarding products, services, and brands. Customer Loyalty on the other hand has two definitions.

Employee engagement 170

Employee engagement Consulting Consulting Metrics 170

Beyond Philosophy

JUNE 20, 2015

Web-based survey invitations were sent to the company’s current customers. Close to 1,000 survey responses were received. The next step in analysis and guidance to the company was to identify which tactics, diagnostics in the survey, could move the organization’s customers to a more bonded state.

B2C 257

B2C B2B Metrics Entertainment 257

Beyond Philosophy

MAY 1, 2021

Complete this short survey. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Please tell us how we are doing!

Consulting 150

Consulting Consulting Analytics Enterprise 150

Beyond Philosophy

MARCH 3, 2016

Beginning around 1995-2000, major consulting organizations began to recognize that these critical changes were likely to have profound impact on businesses. business decision-makers surveyed said that word-of-mouth from colleagues and friends would both get them to buy and contribute strongly to passing along positive comments themselves.

Customer advocacy 150

Customer advocacy Consulting Consulting Advertising 150

CX Global Media

JULY 12, 2019

Beyond a Conference to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning portal. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference. Judy McKee ?Business

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

ClearAction

DECEMBER 30, 2017

Who is the Right Customer: Decisions for Managing Customer Surveys Lynn Hunsaker. Symantec has discovered that each page turn in a survey is a leaky pipe for survey abandonment, so they limit their survey to four pages containing only key drivers of Net Promoter, emphasizing customer-centric questions.

Surveys 59

Surveys Management Customer centricity Feedback 59

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. Why are we doing a Customer Success conference ? One of the most common question to ChurnZero is : when are you going to have a conference? How are we doing this conference?

Chief Customer Officer 17

Chief Customer Officer Education Upselling SaaS 17

TechSee

JANUARY 5, 2021

In a recent survey , 65% of consumers stated that they would rather avoid technician visits due to safety concerns unless absolutely necessary. According to the same survey, consumers will still expect companies to ensure their safety even after the vaccine is available. How will the vaccine change consumer sentiment toward service?

Real estate 109

Real estate Contact Center Surveys Enterprise 109

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. Generate and Accelerate ROI with Speech Analytics and Consulting Services featuring Ember Services. Join us to find out: Register for 1pm BST Session.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

ChurnZero

DECEMBER 29, 2020

As such, we tapped industry experts for a verbal duel on the subject, which took the form of an Oxford-style debate, at BIG RYG, ChurnZero’s annual Customer Success conference. You can watch all the on-demand sessions from the conference now.) And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come).

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Taylor Reach Group

MARCH 29, 2019

Perhaps you’d like to investigate the Customer Experience for your organization, but you don’t have the time or resources right now to do extensive surveys and customer focus groups. That doesn’t start when you walk into a conference room for a listening session with them. You want to provide the best Customer Experience possible.

Customer Experience 90

Customer Experience Consulting Consulting Feedback 90

CX Journey

MARCH 21, 2018

By that I mean that they have no allocated financial resources for improvements to be made as a result of the learnings from surveys and other listening posts, journey mapping, and other customer experience strategy exercises that become the catalyst for onstage customer experience or behind-the-scenes process improvements.

Journey mapping 108

Journey mapping Consulting Consulting Surveys 108

Call Experts

DECEMBER 18, 2019

Also, a quick survey at the end of the call to listen to your customers can be useful. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Free your Phone!

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

ChurnZero

JANUARY 13, 2022

He has been a keynote speaker at various global events such as The Customer Conference, TSIA, SAPPHIRE NOW and the ASUG Annual Conference. Matt will be growing FintechOS’ customer success and consulting teams in a hyper-growth global context and will work with the company’s client executives and strategic partners.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

CSM Magazine

NOVEMBER 30, 2016

The following are some of the trends in customer service expectations that I have identified by talking to workshop attendees, customers, friends, and conducting a survey of available research and publications. Much of this change is being driven by the pervasiveness of technology, especially social media. 24/7/365 mentality. Robert (Bob) W.

Customer Service 84

Customer Service Multichannel Scripts Consulting 84

ChurnZero

APRIL 22, 2022

Automation keeps the machine running—scheduling meetings, sending emails, and monitoring performance—so we have the headspace to be more creative in our thinking and consultative in our approach. If you want to dip your toes into a tech-touch model for onboarding and beyond, here are five ways you can ease into automation with ChurnZero.

Accountability 98

Accountability Consulting Consulting Best practices 98

Call Experts

OCTOBER 10, 2019

A great way to accomplish this feedback is through designed surveys. Ask existing and new customers who are interested in or advocates for your company to answer the survey. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018.

Journey mapping 64

Journey mapping outsourcing Call Center Answering services 64

Call Experts

FEBRUARY 20, 2019

Use and compare real-time data sources like web analytics, sales tracking, call metrics, promotional response, and customer service surveys to dive deeper. Engage through social media channels by launching surveys and polls online. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences.

Call Center 63

Call Center outsourcing Answering services Benchmark 63

Call Experts

NOVEMBER 28, 2018

If we look at the surveys, the biggest challenge to the adoption of AI is related to strategy development and managing return on investment. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. What are the barriers?

outsourcing 58

outsourcing Call Center Answering services Benchmark 58

Call Experts

JANUARY 9, 2019

Forrester Research Studies conducted a customer experience survey to reveal reasons a specific brand receives a boost in customer loyalty. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. Technique Key to Success.

outsourcing 64

outsourcing Call Center Answering services Benchmark 64

Kayako

JANUARY 12, 2017

There’s been a lot of development around the customer support world this past year with more blogs, conferences, podcasts and consultancies popping up everywhere. That starts with listening to your customers, not just running the occasional survey, I mean really listening.

Customer Experience 98

Customer Experience Chief Customer Officer Customer centricity B2B 98

360Connext

MARCH 21, 2018

The exciting part of the South By Southwest Interactive conference is how it offers a glimpse into the future. Instead of sending surveys or waiting weeks to gather enough responses to be significant, we’ll ask thousands of customers at once and get results almost instantaneously. We will be gorging on research!

Surveys 69

Surveys Healthcare Consulting Consulting 69

CSM Magazine

NOVEMBER 9, 2021

The term Zoom fatigue was adopted in 2020 by Eric Yuan, founder of Zoom, who said he suffered from exhaustion after partaking in too many video conferences while working from home. A study by Virtira Consulting , a company focused on increasing remote productivity for companies, named The Webcam Survey: Exhausted or Engaged?

voip 52

voip Surveys Consulting Consulting 52

Tethr

JUNE 21, 2019

The 20 th annual Customer Contact Week conference is upon us. Most companies we talk to tell us they’re seeing massive year-over-year declines in their survey response rates. No more waiting for customers to complete surveys. to surface critical business insights. No more concerns about low response rates. Best of all?

Benchmark 55

Benchmark Surveys Consulting Consulting 55

Interaction Metrics

JUNE 20, 2019

Catch Martha Brooke next week at the 2019 CCW Vegas Conference where you can book time with her at the Brilliance Clinic , join her Advanced Customer Feedback session, and take part in 3 Roundtables Martha is leading with Medallia’s Rachel Lane. First, companies tend to over rely on customer satisfaction surveys.

Metrics 48

Metrics Feedback Surveys Consulting 48