Conference Consulting Wait times 
Beyond Philosophy
NOVEMBER 11, 2014
When the Marriot Marquis in Times Square, NYC introduced a new $11m smart elevator system to deal with elevator long wait times they ended up totally confusing and frustrating people.
CCNG
MAY 10, 2023
You encountered a message from an organization stating due to higher-than-expected call volumes, your wait times will be longer than usual. You waited longer than a few minutes for an answer to a simple question. No consultants. No conferences. Wait on a table or two. Bad customer service is our new normal?
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360Connext
APRIL 28, 2017
Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. My favorite metric was how they determined the incredible results of reducing wait time. So Comcast made dramatic efforts to improve the wait times and engaged their employees in the field to help.
Interaction Metrics
JANUARY 7, 2025
Customer Journey Mapping Is Not Just a Pretty Picture Journey mapping isnt about creating colorful diagrams to hang in your conference room. Key Pain Points Uncovered: Long Wait Times: Customers were frustrated by delays during peak hours. Results: Wait times improved, increasing customer satisfaction. Takeaway #4.
Call Experts
DECEMBER 18, 2019
Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Your customers, old and new, will experience exceptional service and shorter wait times.
Call Experts
JANUARY 8, 2020
Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Your customers, old and new, will experience exceptional service and shorter wait times.
Call Experts
FEBRUARY 19, 2020
Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Your customers, old and new, will experience exceptional service and shorter wait times.
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