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It usually sounds like this, “I have a new person leading our contactcenter… where should they go to get help on how to run a contactcenter?” So, my first answer to that question is to get involved with a regional contactcenterassociation.
a Canadian training company that helps contactcenters improve their sales and customer retention results. A contactcenter expert, Mike serves on the advisory council of the Greater Toronto Area ContactCenterAssociation and was Master of Ceremonies for five of their Annual Conferences.
a Canadian training company that helps contactcenters improve their sales and customer retention results. A call center expert, Mike serves on the Advisory Council of the Greater Toronto Area ContactCenterassociation, and was Master of Ceremonies for their 2012-2014 and 2016 Annual Conferences.
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