BlueOcean
MARCH 31, 2022
In the post -game press conference, the rookie Butler made it clear he didn’t just get lucky. That’s what we’re talking about here – the role of repetitions and preparing for the possibilities in contact center management.
Aspect
JUNE 16, 2017
Get ready for the next big thing in contact center workforce optimization: Speech Analytics. Even though speech analytics was introduced to the contact center industry back in 2003, Aberdeen Group reports that only about 15% of contact centers currently use speech analytics.
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Playvox
APRIL 19, 2022
I recently spoke at the Society of Workforce Planning Professionals (SWPP) conference in Nashville, Tenn. Just an amped up audience of contact center workforce planning rock stars ready to talk about why customer support capacity planning as we know it must change. My presentation was called “And Now We R.O.C.
Verint
FEBRUARY 21, 2018
It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17. If you need help persuading your manager to allow you to attend, just download the conference justification memo that you can easily customize. Networking. Let’s do this, partner!
Fonolo
MAY 7, 2015
It may not be possible to do it every day, but one of the best ways to keep up with the latest development in the customer experience industry is to attend contact center conferences and events near you. Handpicked related content for you: 25+ Top Call Center Conferences in 2020.
Playvox
APRIL 14, 2022
Your business evolves in real-time, and your workforce management solution should, too. What is the Goal of Workforce Planning? Related Resource: Nikki and Micki Setting The Table: Workforce Planning To Provide Gold Standard Service. Having the ability to view agent concurrency in an omnichannel world is also key.
Voxjar
APRIL 9, 2020
We’re lucky that cloud software has made it just as easy to deploy a remote, distributed call center as it is to deploy one on-premise. The question is, how do we adjust the rest of our processes and tools to support a remote contact center workforce? You’ll learn. Data Security.
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