Fonolo

MAY 7, 2015

It may not be possible to do it every day, but one of the best ways to keep up with the latest development in the customer experience industry is to attend contact center conferences and events near you. Handpicked related content for you: 25+ Top Call Center Conferences in 2020. Pick up a headset and get talking!

Call Center 126

Call Center Management Contact Center Coaching 126

Verint

NOVEMBER 16, 2017

However, the opportunity exists now more than ever for you to help amplify how automation and AI can drive broader business and workforce optimization at your organization. Earlier in my career I managed the contact center workforce optimization group at one of the major North American wireless companies.

Wireless 32

Wireless contact center workforce Enterprise Customer centricity 32

Verint

JUNE 6, 2017

As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34

Hodusoft

NOVEMBER 29, 2022

To summarize If you’re looking for a robust solution for your contact center, you can consider any of these 10 best contact center workforce software. It provides simple interfaces for non-technical users. Cons : Some reports of technical issues. Unavailability of pricing plans.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40