Fonolo

JANUARY 8, 2019

The four-day conference will consist of workshops and inspirational speakers (including Peyton Manning!), Whether you’re a Fonolo customer, prospect, or business partner, we look forward to ENGAGE-ing with you at this conference which we’re sure will nurture even stronger relationships. Catch up with Fonolo!

Abandon rate 73

Abandon rate Gamification Contact Center Technology 73

Fonolo

JANUARY 31, 2023

Contact center training in the most successful contact centers is an ongoing process — for every employee from the top down. Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important? Act it out.

Call Center 141

Call Center Contact Center Coaching Gamification 141

NICE inContact

SEPTEMBER 30, 2019

Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. Other methods of communication to consider are video chat or conference calls.

Contact Center 54

Contact Center Gamification Call Center call center software 54

Fonolo

JUNE 17, 2015

The training you provide to your contact center employees prepares them for what’s to come in the workplace and helps them incrementally improve their skills. Use incentives and gamification. Handpicked related content: 5 Creative Ways to Manage Agent Shortages in Your Contact Center. Types of Call Center Training.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Liveops

FEBRUARY 28, 2019

When it comes to customer service, receiving a Stevie Award is one of the world’s top honors a contact center organization or professional can accept. Liveops won SILVER for Contact Center or Customer Service Outsourcing Provider of the Year. CEO, Greg Hanover, won SILVER for Contact Center Leader of the Year.

Gamification 18

Gamification Contact Center Call Center Virtual Agent 18

Insite Managed Solutions

MAY 23, 2013

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Related Posts.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

Strategic Contact

NOVEMBER 2, 2016

I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. And, of course, I like to check out the latest vendor offerings. Read More »

Gamification 48

Gamification Contact Center Technology 48

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Agent Empowerment 16

Agent Empowerment Technical Support Gamification Analytics 16

ScreenSteps Call Center

NOVEMBER 2, 2020

When our team visits conferences such as ICMI, CCW, and local events like the Northeast Contact Center Forum, we see dozens of different approaches to improving these two metrics that focus in one of these three areas: Motivation (e.g. gamification), Improving retention of information (e.g. coaching).

Call Center 52

Call Center Gamification Coaching Metrics 52

RapportBoost

DECEMBER 10, 2018

Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. So, without further introductions, let’s go ahead and get started.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. A wide range of telemarketing software is available to help telemarketing call centers.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

Enghouse Interactive

JUNE 18, 2021

There are simple rules of gamification you can apply. Team Meetings – If you don’t enjoy your video conferences you are not doing them right! All that has changed is that the age of the video conference has exposed how badly designed meetings are generally. Admin is a great example.

Journey mapping 68

Journey mapping Gamification Consulting Consulting 68

JustCall

APRIL 4, 2023

On the other hand, Genesys is a customer experience and contact center platform. Collaboration Conference calling, screen sharing, and team collaboration tools. It focuses on the human side of your contact center. It includes aspects such as gamification, monitoring, and performance management.

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

JustCall

APRIL 5, 2023

Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. JustCall Overview JustCall is a VoIP business phone system and contact center software. However, an opaque pricing process and lack of flexibility can make users skeptical.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 9, 2023

The AI technology monitors dialer calls and web conferences and transcribes in detail the topics discussed, issues raised, responses provided by your team, call duration, the sentiment tracked by AI, and a general indicator of whether the call went well or not. Modern Solution for Modern Challenges Modern challenges require modern solutions.

Coaching 52

Coaching Sales Chatbots Analytics 52

Verint

JANUARY 8, 2018

Verint’s Ryan Hollenbeck, senior vice president, global marketing, recently spoke with Saddletree Research’s Paul Stockford for Contact Center Pipeline about the major trends in customer engagement for 2018. More than ever, the customer engagement center has become a focal point for automation and shared intelligence.

Contact Center 33

Contact Center Marketing contact center workforce Gamification 33

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Inviting call center leaders to retreats or conferences with the executive team is a great way to foster a collaborative environment.

Call Center 182

Call Center Management Scripts Coaching 182

Playvox

JANUARY 13, 2022

While many in the contact center industry are slow to transition away from on-premise software, cloud adoption shows no signs of slowing. In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons. billion in 2020. Customer Chit-Chat. There were around 6.4

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

Vistio

APRIL 2, 2022

She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And that was actually in my first contact center assignment, it was with an outsourcer. Yeah, sure. My career began in HR actually.

Contact Center 52

Contact Center Real estate Customer Service Self service 52