GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

ShepHyken

FEBRUARY 9, 2018

Some key sales technology to consider are: Customer Relationship Management (CRM) software – this allows you to track and manage your customers as they move through the sales funnel. Web Conference Software – This tool allows you to give product demos, connect with people anywhere, record conversations, and share screens.

Customer Service 399

Customer Service Morale Sales Coaching 399

ShepHyken

APRIL 23, 2018

CRM) Recognizing and celebrating our collective humanity is more than a lofty goal—it’s good business. Almost every conference I attend is talking about the balance between digital and human. It helps ease the incoming requests and questions for agents. And, it helps create a tailored/personalized experience.

Customer Service 198

Customer Service Employee engagement Personalization CRM 198

Beyond Philosophy

JANUARY 12, 2023

Just like CRM (customer relationship management) systems became part of business management, customer experience will become part of Customer Science. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference.

Engineering 195

Engineering Quality management CRM Customer Experience 195

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? Think is IBM’s flagship conference designed to deliver all the technical training, strategic expertise, and impactful lessons that a company needs to compete in today’s changing world.

Customer centricity 167

Customer centricity Technology Marketing Customer Experience 167

JustCall

JANUARY 17, 2023

The three-day conference will take place between January 24th and 26th, 2023, at New York Hilton Midtown. JustCall provides native integration with 60+ CRM, helpdesk, and business tools. Find us at the 2023 Inman Connect New York Conference from Jan 24th to 26th, 2023. What, when, where? Opportunity to connect (and understand).

Real estate 11

Real estate Call Logging SaaS CRM 11

Mindtouch

APRIL 20, 2017

The CRM Evolution conference in Washington D.C. This will send you into the 2017 CRM Evolution with a strong foundation to build upon. Speakers covered in video (in no particular order): David Myron , 2016 CRM Evolution Conference Program Director, @dmyron. Digital Transformation was so last year.

CRM 48

CRM Marketing Management 48

Peter Lavers

FEBRUARY 27, 2018

We’re delighted to announce that WCL Customer Management’s founding director Peter Lavers will be participating at IBM Watson’s showcase Think 2018 conference in Las Vegas in March.

CRM 100

CRM Customer Experience Marketing Personalization 100

Totango

AUGUST 27, 2018

Join Totango at the CRM event of the year – SAP Customer Experience LIVE on October 10-11, 2018 in Barcelona, Spain. To meet both customer needs and business demands, companies not only need a single view of the customer, they need to cultivate and manage a relationship that extends beyond the initial sale.

CRM 67

CRM Customer centricity Enterprise Sales 67

Interaction Metrics

APRIL 4, 2019

April 2019: Catch customer experience speaker, Martha Brooke at 2 national conferences: Operations Summit in Columbus, OH and the Smart Customer Service track of CRM Evolution in Washington, DC. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics.

Customer Experience 48

Customer Experience CRM Metrics Surveys 48

Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. This recent fascination with “ big data ” or “ predictive analytics ” or “ data scientists ” is also worryingly reminiscent of what happened during the CRM ‘bubble’.

CRM 100

CRM Consulting Consulting Big data 100

Natalie Petouhof

JUNE 15, 2015

Tweet I’m speaking at Salesforce Exact Target’s Connections Conference. With the next generation Journey Builder brands are empowered to create journeys that blur the lines of CRM and span the Salesforce Customer Success Platform – connecting journeys across sales, service, marketing and custom apps.

Marketing 86

Marketing Advertising CRM Sales 86

CSM Magazine

MAY 25, 2023

By leveraging existing CRM features, CTI provides a single interface to automate customer interactions and customer service processes in real-time. With Dynamics CRM, your business can now benefit from an integrated solution that helps simplify contact centre management across all channels. Why Should You Use It?

CRM 52

CRM Management Call Logging First call resolution 52

customer sure

MARCH 12, 2024

Our team have just returned from the Institute of Customer Service ’s Annual Conference. adding recent feedback to a CRM record in Salesforce), and get it done. It’s vital that we stay in touch with our network, to learn from both the issues they’re facing in their businesses, and the solutions they’re putting in place.

Customer Service 62

Customer Service Best practices Feedback APIs 62

Vonage

SEPTEMBER 3, 2015

As a CRM provider, Marc’s perspective on customer service is unique; he has to look after his customers just as much as he has to help other businesses look after theirs. Conventionally attractive: The irresistible assets of industry conferences. As with any charismatic CEO, there are plenty of stories about his lifestyle.

Customer Service 117

Customer Service CRM Personalization Customer Experience 117

Joe Rawlinson

MAY 31, 2017

Upgrade their software package to premium service or extend an invitation to a VIP conference. Figuring out how to interpret and leverage data from your CRM system can be difficult to master and pass on to your entire team. You can find ongoing video training on data-driven tools and insights for Infor CRM.

Omni-channel support 98

Omni-channel support Customer retention CRM Sales 98

Natalie Petouhof

DECEMBER 1, 2015

Microsoft’s customer engagement solution, Dynamics CRM 2016, will be available worldwide. In addition, Dynamics CRM 2016 is also delivering significant enhancements in productivity, mobility and customer service: Productivity – Capabilities in CRM 2016 are seamlessly embedded into productivity tools, including Office 365.

CRM 56

CRM Analytics Sales Self service 56

JustCall

MAY 2, 2021

Click To Call and Click To Text from your CRM or Helpdesk. Using our Chrome Extension , you can make get click to call and click to text buttons right within your CRM or Helpdesk dashboard. So, you or your agent can make calls or send texts directly from your existing CRM or Helpdesk tool. Host Conference Calls from JustCall.

call center software 97

call center software Call Center Analytics CRM 97

Calltools

OCTOBER 16, 2024

Advanced features also allow for additional tools to enhance the communication experience, such as conference calls, call routing, call recording, sending voicemails to an email address, and more. This allows for a seamless transition for your business without the disruptions that would be caused by having to get new phone numbers.

voip 52

voip Analytics Contact Center CRM 52

CX Global Media

MAY 25, 2017

There’s a lot of collision courses between the CRM vendors, the core contact center technology vendors as well as niche vendors that provide solutions for omnichannel engagement management. These vendors do a lot of the same things the CRM vendors are doing. Click to Tweet. What are you shooting for?

Contact Center 185

Contact Center Technology CRM Finance 185

Beyond Philosophy

AUGUST 16, 2016

A few years ago, I gave a keynote presentation for a customer experience management conference in Rotterdam, The Netherlands, the largest such program ever held in the Benelux countries. One supplier defined large customer database management and leverage projects, prone to failure, as “data-centric CRM systems”.

Customer Experience 150

Customer Experience Management Consulting Consulting 150

Taylor Reach Group

OCTOBER 14, 2020

CRM Magazine. Taylor Reach leadership has spoken at dozens of industry events and conferences, both domestically and internationally. Contact Management Magazine, Contact Centre Pipeline. Customer Think. Call Centre Times. Call Centre Helper. Direct Marketing News, a regular column.

Consulting 103

Consulting Consulting Contact Center CRM 103

InGenius

SEPTEMBER 3, 2019

If you're thinking of investing in a computer telephony integration (CTI) solution for your contact center to integrate the voice channel with your CRM, you will undoubtedly have come across several of the terms mentioned in this list. Cloud-Based CRM. Examples of cloud-based CRMs include Salesforce and Microsoft Dynamics 365.

Interactive Voice Response 83

Interactive Voice Response Call Logging CRM Journey mapping 83

VirtualPBX

JULY 7, 2020

Video Conferences. Video conferences are then added to the mix. We offer an extensive feature list for our Business Phone Plans that include necessities like Auto Attendant, Ring Groups, and Voicemail and reach into enterprise features like ACD Queues and Salesforce CRM Integration. Our softphone is a powerful application.

Enterprise 83

Enterprise CRM Call Center Accountability 83

Hodusoft

AUGUST 9, 2021

At any point during the call, the customer agent can use the conference feature to loop in a senior executive if the matter requires his attention. . HoduCC offers all major CRM software integrated. The ML algorithm helps the software to become smarter as it harnesses CRM data for learning. Marketing campaigns .

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. The conference that changed many of my views on modern marketing was one about how business people, not just marketers, can break through our self-limiting behaviours. After the conference, I would say that in my opinion, not much.

Marketing 91

Marketing Technology Customer centricity CRM 91

CX Global Media

MARCH 27, 2018

All while sharing the data with your favorite CRM and BI tools. Tethr securely listens to any call, on any network, from desk or mobile, analyzing every conversation for insights that increase sales, loyalty and compliance. So, this data capture goes much further beyond 1%.

Customer effort 200

Customer effort Contact Center Call Center contact center solutions 200

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. The conference was also graced by a number of customers who are on the journey with Oracle to provide not only better UX for their employees to use the software but also to develop the best in class suites to better service their customers.

Banking 40

Banking Sales B2B Marketing 40

Hodusoft

AUGUST 17, 2022

Every conversation you have, message you send, and video conference you host work on cloud-hosted technology. Integrate your CRM with customer service . You can also set up your Automatic Call Distribution in your CRM to smart route your customers to specific agents. Having cloud-based communication solutions pay for itself.

Contact center software 98

Contact center software Customer Service Contact Center Self service 98

Totango

JULY 23, 2021

Having the right members and the right structure is key to the success of any team – whether that team is on a field or in a conference room. He needs a good catcher and good infielders and outfielders to support him, good batters to score points, and good coaches to make strategic play calls.

Chief Customer Officer 127

Chief Customer Officer Coaching Accountability Surveys 127

Talkdesk

MAY 12, 2020

Access a customer’s information in an integration If your company has Talkdesk integrated with Zendesk, Salesforce or any other CRM or support tool , you’ll see an integration badge in Callbar when you’re on a customer call. Sometimes, you’ll get on the phone with a caller whose information isn’t yet logged in Talkdesk or your CRM.

Contact Center 86

Contact Center CRM call center software Best practices 86

CrazyCall

JANUARY 21, 2019

Inside Sales reps rely on CRM – customer relationship management tool that helps them better operate on their efforts. Inside Sales reps do most of their work using a CRM. They keep all of the crucial updates on the leads and prospect, conduct demos, send messages, do the video calls, make cold calls all using the same CRM.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

Contact Center Pipeline

MARCH 22, 2017

Omnichannel is everywhere—vendor marketing, analyst articles, conference sessions, client wish lists. While touted as a new concept, it doesn’t seem all that different from the multimedia routing and reporting (MMRR) that have been around for years and have been so difficult to achieve.

Technology 100

Technology Marketing Management CRM 100

Hodusoft

OCTOBER 26, 2021

Traditional style of call transfer and conference . Also supports call transfer using LCR, and conference. In addition, you can integrate the contact center software with CRM (customer relationship management) and SMS tools to enhance its utility. . Functions (ii). Functions (iii). Automation to save time .

Contact center software 98

Contact center software Contact Center call center software Enterprise 98

Hodusoft

JULY 19, 2023

Features such as automatic call distribution , IVR, and CRM integration make call routing more efficient, enable personalized communications, and give agents access to customer data which results in faster resolution to inquiries and improved customer satisfaction. Prioritize features that meet your precise business needs.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Hodusoft

MARCH 29, 2022

This trend has led businesses to adopt CRM integration in call and contact centers. At the 29th Convergence Expo conference, HoduSoft also exhibited the exclusive features of its product range that serves as the best fit for hybrid and remote work models. Today, the call contact center is not just expected to provide VoIP services.

voip 98

voip Telecommunications Contact Center Call Center 98

Quality Contact Solutions

OCTOBER 25, 2021

A CRM and dialer are the minimum tools needed to run a telemarketing campaign for associations effectively. We make outbound calls to renew memberships, win-back lapsed members, promote conferences, and cross-sell and upsell members with new membership programs. To read more about training for associations, click here.

Telemarketing 98

Telemarketing Scripts Benchmark Upselling 98