GetFeedback

NOVEMBER 23, 2019

And that is the word that we are all anchored to today and at this conference and it is: together.” . According to Benioff, together doesn’t just represent the teamwork of innovation within Salesforce; it incorporates all organizations and persons that are contributing to the evolution and success of the customer experience (CX) industry.

Customer advocacy 19

Customer advocacy Sales Personalization Coaching 19

Totango

SEPTEMBER 26, 2019

Yesterday at the 2019 APPEALIE SaaS Conference in San Francisco, Totango was named the winner of the 2019 APPEALIE Award for Best SaaS Customer Success. The APPEALIE is awarded annually to SaaS applications and solutions that demonstrate excellence through innovation, customer delight and dedication to constant improvement.

SaaS 11

SaaS Customer advocacy Enterprise Customer centricity 11

InGenius

NOVEMBER 5, 2019

Dreamforce 2019 , the annual Salesforce conference, is almost upon us! Always held in San Francisco, this year the conference will be from November 19-22. How Southern Glazer's Wine & Spirits wins at customer advocacy and inside sales. Our Upland InGenius team is hard at work to make this year's show our best one yet.

Customer advocacy 48

Customer advocacy Call Logging CRM Enterprise 48

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Agent Empowerment 16

Agent Empowerment Technical Support Gamification Analytics 16

InGenius

DECEMBER 19, 2019

The InGenius team held our first Virtual User Conference, for customers and for partners, sharing business updates along with product roadmap and success updates. A key feature of the UplandOne engagement model, it was highly attended, and a recurring opportunity for customers to understand what it means to be an Upland customer.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. You can watch him speak at Customer Advocacy conferences.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Influitive

OCTOBER 16, 2017

When your customers are in town for a vacation, conference, or business meeting, why not invite them to visit your office? Customer visits are a great way to deepen relationships with your advocates, as well.

Customer advocacy 69

Customer advocacy B2B Marketing Customer Experience 69

Mindtouch

APRIL 23, 2018

In the video below, Top Customer Success Influencers offer secrets to delivering a proactive Support and Success model for the modern connected customer. Aligning departments around your distinct customer verticals creates a holistic approach to optimizing their success. See The Top List.

Chief Customer Officer 48

Chief Customer Officer Customer advocacy CRM Enterprise 48

aircall

FEBRUARY 23, 2017

Advocacy refers to a customer whose loyal, emotional attachment to your brand compels them to actively endorse it. Word of mouth recommendations, referrals, serving as references, and speaking at conferences on your behalf are all possible for an engaged advocate.

B2B 79

B2B Advertising Customer advocacy Customer retention 79

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. 4 High-Level Categories of Customer Success Metrics.

Metrics 61

Metrics SaaS Customer advocacy Marketing 61

Amity

JUNE 28, 2017

Decision : EXPAND AND LEVERAGE: They are mature and they like you – focus on expanding the business with them while at the same time leverage them for Customer Advocacy. Your playbooks : a) Identify new use cases, teams or geographies, b) Develop case studies c) Invite to your conference d) Build an Advocacy campaign with, etc.

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

Amity

FEBRUARY 18, 2014

Retention Management / Customer Success. Customer Advocacy. These new business activities and process all share a proactive focus on the customer. The last 3 of these gears are new editions to the Saas operating model and they require investment and mastery of the new field of customer operations. Trial Conversion.

B2B 48

B2B SaaS Customer advocacy Metrics 48

Influitive

JULY 8, 2015

I stood on this very stage with Michael Dell during our user conference after we were acquired. I think I was one of Influitive’s first customers. So, when Mark Organ asked me to do this presentation, I was trying to think of how I was going to do this with two dozen people giving presentations on customer advocacy.

B2B 64

B2B Marketing Customer advocacy Sales 64

CSM Magazine

FEBRUARY 9, 2021

Nearly overnight, the pandemic forced most companies to pivot to remote working, creating an instant demand for new technologies and services that had previously been thought about in conference rooms, but never fully implemented. A collaborative approach has been proven to work. Growing at Scale.

Customer Experience 52

Customer Experience Customer advocacy Engineering Sales 52

ClientSuccess

JANUARY 4, 2019

CRM, Support Tool, NPS/Survey Tool, Product Usage Tool, Email, Notes), making it difficult to achieve a clear 360-degree view without tons of manual work or even a group of customer data analysts (expensive). Hot Topic—Customer Health Scoring. Customer success health scoring is a hot topic. Customer Advocacy.

Metrics 53

Metrics SaaS Customer advocacy Accountability 53

Influitive

JUNE 14, 2016

I was first introduced to the concept of the Servant Leader by community engagement maven Phoebe Venkat during a talk she did at a conference in 2015. In the middle of an otherwise unremarkable conference, I fully understood what I had been working so hard to achieve the past 10 years. Cue the rise of the Servant Marketer!

Marketing 60

Marketing SaaS Consulting Consulting 60

Amity

APRIL 24, 2017

Even in Marketing, customer advocacy is a huge part of our strategy. We have a “ladder of advocacy” that we try to guide our customers through, and it’s important for us that Marketing relays and amplifies these stories. However, my main source of learning is our customers ;).

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Influitive

AUGUST 3, 2015

Small gifts (if their company allows it), discounts or free licenses, or the chance to speak at your user conference are just a few ways you can thank your advocates for helping you close more deals. Just make sure the reward and recognize them appropriately for helping you out.

B2B 66

B2B Marketing B2C Education 66

ChurnZero

DECEMBER 20, 2019

Greater collaboration between C S and Sales will result in “pods” of sales, C SMs , Consultants and Product Managers driving the expansion of target customers. Data and sentiment will help these “pods” identify advocates and quantify the benefit of greater customer advocacy. CSMs will also need to clarify their purpose.

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

Help Scout

JUNE 5, 2019

They’ve created a customer-centric community for customer success folks to grow their skills and knowledge through Customer Success University and their Pulse conferences. Through this community, Gainsight has become known as the go-to company for customer success knowledge, which makes them a leader in the space.

Customer centricity 40

Customer centricity Marketing Feedback Customer advocacy 40

SmartKarrot

NOVEMBER 14, 2022

Establish both leading and lagging KPIs to enhance customer advocacy. Work with customers to define objectives and deliverables, monitor progress, provide support, and convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.).

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

AUGUST 16, 2022

Establish both leading and lagging KPIs to enhance customer advocacy. Work with customers to define objectives and deliverables, monitor progress, provide support, convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.).

Upselling 19

Upselling Customer advocacy Education CRM 19

SmartKarrot

JULY 15, 2020

Better yet, in challenging times like Covid-19, you can easily schedule conference calls or visitations. You must understand how the customer proceeds through one step and another. Say to begin with onboarding and then progressing into customer loyalty and later customer advocacy. Keep your Clients updated.

Customer advocacy 10

Customer advocacy Sales Engineering Marketing 10

SmartKarrot

DECEMBER 3, 2020

Having a proper workflow will reduce time and show customers you care about their purchases and goals. Events and conferences are great opportunities to learn and network. Customer success needs to be looked at as a lifelong journey rather than a single night turnover. Attend an event tailored for the community.

Management 10

Management Customer centricity Journey mapping SaaS 10

SmartKarrot

OCTOBER 13, 2022

In addition, these customers frequently suggest product features that could eventually result in upsells and cross-sells. Customer Advocacy Initiatives. CSMs can encourage their books of business to have a closer relationship with a product/brand/company.

Accountability 10

Accountability Management Upselling Customer advocacy 10

SmartKarrot

JANUARY 5, 2021

An accomplished Customer Success strategist, Irit has the rich legacy of being voted as one of the Top 100 Customer Success Strategists since 2013. A senior Customer Success Executive, Founder of CustomerSuccessMatters , Leader, and an Evangelist, Matt is a well-known award-winning Customer Success influencer.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

ChurnZero

MAY 12, 2020

Revolutionary founders, executives, and investors openly share wisdom on attracting and keeping customers, growing companies in unlikely places, scaling globally, successfully reaching the SaaS high skies, and never giving up. Notable Episode: Episode 195 – You Mon Tsang on Customer Success, Plus ChurnZero’s Remote Work Framework. .

SaaS 64

SaaS Chief Customer Officer B2B Customer advocacy 64