InGenius

DECEMBER 19, 2019

The InGenius team held our first Virtual User Conference, for customers and for partners, sharing business updates along with product roadmap and success updates. How Southern Glazer's Wine & Spirits Wins at Customer Advocacy and Inside Sales , with customer Southern Glazer's Wine & Spirits.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

ClientSuccess

MARCH 20, 2019

In this blog, I will cover the 4 high-level categories of customer success metrics. These categories were developed by 100 of the top customer success leaders during a session at the CS100 Summit —the number one leadership conference for customer success leaders. 4 High-Level Categories of Customer Success Metrics.

Metrics 61

Metrics SaaS Customer advocacy Marketing 61

Influitive

JULY 8, 2015

I stood on this very stage with Michael Dell during our user conference after we were acquired. I think I was one of Influitive’s first customers. So, when Mark Organ asked me to do this presentation, I was trying to think of how I was going to do this with two dozen people giving presentations on customer advocacy.

B2B 64

B2B Marketing Customer advocacy Sales 64

CSM Magazine

FEBRUARY 9, 2021

Nearly overnight, the pandemic forced most companies to pivot to remote working, creating an instant demand for new technologies and services that had previously been thought about in conference rooms, but never fully implemented. That’s a fundamental fact of how business is done, regardless of the industry. Growing at Scale.

Customer Experience 52

Customer Experience Customer advocacy Engineering Sales 52

Amity

JUNE 28, 2017

Your playbooks : a) Define means to increase usage of product, b) Deliver tailored product training, or c) Develop personal relations with executives or working-level customer contacts. Most recently, Boaz found and led the Customer Success team at Mashery (acquired by Intel). Additional Thoughts and Suggestions.

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

Amity

APRIL 24, 2017

I did a bit of soul-searching, talked to a few mentors, and I realized that the best thing for me personally, and for the future of Loopio, was to focus on Customer Success. In retrospect, nothing was more valuable than understanding the pains and needs of our customers. However, my main source of learning is our customers ;).

Metrics 93

Metrics Sales Best practices Customer advocacy 93

ClientSuccess

JANUARY 4, 2019

CRM, Support Tool, NPS/Survey Tool, Product Usage Tool, Email, Notes), making it difficult to achieve a clear 360-degree view without tons of manual work or even a group of customer data analysts (expensive). Hot Topic—Customer Health Scoring. Customer success health scoring is a hot topic. Customer Advocacy.

Metrics 53

Metrics SaaS Customer advocacy Accountability 53

ChurnZero

DECEMBER 20, 2019

Greater collaboration between C S and Sales will result in “pods” of sales, C SMs , Consultants and Product Managers driving the expansion of target customers. Data and sentiment will help these “pods” identify advocates and quantify the benefit of greater customer advocacy. James Scott , VP of Customer Success, ShootProof .

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

Influitive

AUGUST 3, 2015

Links are more likely to be clicked if they’re shared by a real person. Small gifts (if their company allows it), discounts or free licenses, or the chance to speak at your user conference are just a few ways you can thank your advocates for helping you close more deals.

B2B 66

B2B Marketing B2C Education 66

Help Scout

JUNE 5, 2019

They’ve created a customer-centric community for customer success folks to grow their skills and knowledge through Customer Success University and their Pulse conferences. Through this community, Gainsight has become known as the go-to company for customer success knowledge, which makes them a leader in the space.

Customer centricity 40

Customer centricity Marketing Feedback Customer advocacy 40

SmartKarrot

AUGUST 16, 2022

Establish both leading and lagging KPIs to enhance customer advocacy. Work with customers to define objectives and deliverables, monitor progress, provide support, convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.). Conducting 1:1 consultation with customers in person.

Upselling 19

Upselling Customer advocacy Education CRM 19

SmartKarrot

JULY 15, 2020

Simply put, they are otherwise known as customer success manager or client advocates. He is the one who follows customers through the sales process, down to the support period. They form a direct relationship with the clients and render them a personalized experience, imbued with value propositions. Soft Skills on the go.

Customer advocacy 10

Customer advocacy Sales Engineering Marketing 10

SmartKarrot

DECEMBER 3, 2020

It is no wonder that the new year is the time for setting personal goals. One particular goal that all companies can strive for is to boost customer satisfaction. Having a proper workflow will reduce time and show customers you care about their purchases and goals. Attend an event tailored for the community.

Management 10

Management Customer centricity Journey mapping SaaS 10

SmartKarrot

JANUARY 5, 2021

Truly invested in sharing his amazing insights on best practices for Customer Success professionals, James has assisted several individuals and organizations on their customer journeys through the Atlanta Tech Village community. Jay Nathan. Kristen Hayer. Matt Myszkowski. Ari Hoffman.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

Influitive

JUNE 14, 2016

I was first introduced to the concept of the Servant Leader by community engagement maven Phoebe Venkat during a talk she did at a conference in 2015. The best test, and difficult to administer, is: Do those served grow as persons? ”. Cue the rise of the Servant Marketer! At their service. Greenleaf coined it way back in 1970.

Marketing 60

Marketing SaaS Consulting Consulting 60