CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. He is a complete customer-centric growth mastermind.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Mindtouch

APRIL 23, 2018

In the video below, Top Customer Success Influencers offer secrets to delivering a proactive Support and Success model for the modern connected customer. Aligning departments around your distinct customer verticals creates a holistic approach to optimizing their success. See The Top List.

Chief Customer Officer 48

Chief Customer Officer Customer advocacy CRM Enterprise 48

Amity

FEBRUARY 18, 2014

Retention Management / Customer Success. Customer Advocacy. These new business activities and process all share a proactive focus on the customer. In the traditional B2B ‘Land and Maintain’ model, the primary revenue generating operations are the sales operations of the ‘Land Gear’. Customer Ops. Onboarding.

B2B 48

B2B SaaS Customer advocacy Metrics 48

Amity

JUNE 28, 2017

This post will explain how to calculate a CMI, how to design a comprehensive framework to combine the insights from CHS and CMI, and how to develop playbooks to address customers’ needs based on them. The data can be supplied by the CSM, by the sales team, by the customer or by some combination of the above.

Chief Customer Officer 60

Chief Customer Officer Consulting Consulting CRM 60

Influitive

JULY 8, 2015

I stood on this very stage with Michael Dell during our user conference after we were acquired. I think I was one of Influitive’s first customers. So, when Mark Organ asked me to do this presentation, I was trying to think of how I was going to do this with two dozen people giving presentations on customer advocacy.

B2B 64

B2B Marketing Customer advocacy Sales 64

CSM Magazine

FEBRUARY 9, 2021

Nearly overnight, the pandemic forced most companies to pivot to remote working, creating an instant demand for new technologies and services that had previously been thought about in conference rooms, but never fully implemented. Align Your Sales and Service Teams. Silos never drive good results. Collaboration across functions is key.

Customer Experience 52

Customer Experience Customer advocacy Engineering Sales 52

Amity

APRIL 24, 2017

How did you get started in Customer Success, and how has your path led you to your current role? I started my career as a Developer, and I also worked in Sales for a couple of years. A lot of problems in Customer Success result from misaligned expectations at the beginning of the customer lifecycle.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Influitive

JUNE 14, 2016

He’ll have some tough questions for the sales rep tomorrow. I was first introduced to the concept of the Servant Leader by community engagement maven Phoebe Venkat during a talk she did at a conference in 2015. Yes, I was focused on the advocate and customer portfolio, and still am now as an advocacy consultant.

Marketing 60

Marketing SaaS Consulting Consulting 60

ChurnZero

DECEMBER 20, 2019

C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Bora Lee , Team Lead, Customer Success Operations , ChurnZero

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

Influitive

AUGUST 3, 2015

If prospects consider online information and opinions from peers as two of the most vital sources of information when starting the buying process, then marketing and sales teams need to leverage their customers to generate social proof for their product. Grow Your Customer Base. Social proof is the new marketing.

B2B 66

B2B Marketing B2C Education 66

Help Scout

JUNE 5, 2019

But ultimately, the real benefit of customer-centric marketing is a more profitable company with sustainable growth. McKinsey found that “companies with a customer-centric, data-driven marketing and sales platform improve marketing ROI by 15-20% or more.” Customer centricity is good for your company’s growth.

Customer centricity 40

Customer centricity Marketing Feedback Customer advocacy 40

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

AUGUST 16, 2022

Establish both leading and lagging KPIs to enhance customer advocacy. Work with customers to define objectives and deliverables, monitor progress, provide support, convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.).

Upselling 19

Upselling Customer advocacy Education Best practices 19

SmartKarrot

JULY 15, 2020

General Knowledge states that every successful business needs to have a sales and marketing team. But in the world where customers have the highest say, businesses should look towards a focused customer success specialist, by expertise. Firstly let us clearly know what defines a customer success specialist.

Customer advocacy 10

Customer advocacy Sales Engineering Marketing 10

SmartKarrot

OCTOBER 13, 2022

Whether the bookings came from new clients or extensions into existing customers, sales teams are recognized and rewarded for their role in closing deals. Customers look to customer success teams as their trusted advisors. Sales brain, I suppose. Customer Advocacy Initiatives. Not really.

Accountability 10

Accountability Management Upselling Customer advocacy 10

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Matt Myszkowski.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

SmartKarrot

DECEMBER 3, 2020

Create an omnichannel customer experience. Creating an omnichannel customer experience is important. In an omnichannel customer experience, you can make sure all your customer touchpoints are integrated. If your sales, marketing, and customer support are siloed, it will lead to seamless operations.

Management 10

Management Customer centricity Journey mapping SaaS 10