ChurnZero

DECEMBER 20, 2019

By focusing efforts on retaining active users by iterating their existing services based on rich customer data, companies will have more opportunities to engage, upsell , and ultimately scale. . . Jay Nathan , Founder & Managing Partner, Customer Imperative . CSMs will also need to clarify their purpose.

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

SmartKarrot

AUGUST 16, 2022

Establish both leading and lagging KPIs to enhance customer advocacy. Work with customers to define objectives and deliverables, monitor progress, provide support, convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.).

Upselling 19

Upselling Customer advocacy Education CRM 19

SmartKarrot

NOVEMBER 14, 2022

Establish both leading and lagging KPIs to enhance customer advocacy. Work with customers to define objectives and deliverables, monitor progress, provide support, and convert TAP data into assets (papers, conference proceedings, application notes, sales collateral, etc.). Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

OCTOBER 13, 2022

In essence, your current customers spend more than they did the previous month. You could offer them an extra set of features for the current product or service (aka an upsell). 20% or more of new revenue for the most profitable subscription businesses comes from repeat customers. Sign up for our newsletter. contact-form-7].

Accountability 10

Accountability Management Upselling Customer advocacy 10

SmartKarrot

DECEMBER 3, 2020

Having a proper workflow will reduce time and show customers you care about their purchases and goals. Events and conferences are great opportunities to learn and network. Customer success needs to be looked at as a lifelong journey rather than a single night turnover. Attend an event tailored for the community.

Management 10

Management Customer centricity Journey mapping SaaS 10